I am also having the same problem with standard payroll. Have processed the year end but and have the following message - Good news, you ran your final payroll for the tax year. You can run payroll again once the new tax year is ready. Do I need to change the payroll year in advanced settings?
I tried that - wouldn't let me for some reason-- let me know if you have more luck--
I'm still waiting for some proper guidance from QB support on this -- nothing yet -- if there is an issue with the software I would like to know as staff being paid tomorrow in new tax year
I appreciate your prompt reply, as well as the details that you've included.
At the moment, we have an open investigation of the exact issue you mentioned above. I suggest contacting our Technical Support team for assistance. They can add you to the list of our affected users, and with that, you'll receive email notifications whenever an update becomes available. You can refer to this investigation number: INV-56865.
Follow these steps to contact them:
You can also take some time to take a look at the table in this article: Product feature comparison for Payroll UK. It lists the available features between the Standard and Advanced Payroll.
If you have other questions, post them below. I'll be sure to get back to you.
I have followed steps 1-3 and there is no option to contact technical support team
Also you have directed me to the standard/ advanced payroll comparison-- I'm not sure why- are you saying that the standard software is not fit for purpose and I would need to upgrade to the advanced option to be able to process 2021/22 payroll properly?
I spent an hour on webchat with Intuit this morning! This issue is still not fixed and is being further investigated. In the meantime I have been advised to use HMRC PAYE basic tools to run payroll until there is a fix. They don't seem to have a work round for this issue as of yet. HMRC is fine but lots of set up for each employee - it's far from ideal!
Hello Michelle, thank you for posting in the Community about this. If any other Community users are experiencing the same thing please call on 08082345337 an investigation has been raised reference INV-56865, the fix is company specific,once you have called in our care team can take the details needed and add your company to the ones affected so the fix can be added once it has been completed..
Thanks for joining and sharing your concern in this thread, @hjohnst-johnst.
I looked into our records and found out that the investigation associated with this thread is already closed.
There is a newly open case that is also showing the same error message when running payroll. Right now, our Engineering Team is working their best to resolve this matter in no time.
If you haven't contacted our QBO Support yet, I'd recommend reaching out to them. This way, they can pull up your account in a secure environment and sign you up to receive email updates as soon as they become available.
Please check out our support hours to ensure that we address your concerns on time.
Let me know if you need anything else. I'll be around to help however I can. Have a good one.