QB is no longer posting payroll journals to the appropriate accounts, wages payments are not appearing so balance is wrong and unable to match to downloaded transactions

Hello there, @easttv. I'll help you ensure that payroll journal postings are posted to the appropriate accounts so you can categorize and match them to your downloaded transactions.

To get through this, you'll want to check if you've set your chart of accounts settings correctly. If not, it could be the reason the transactions are not posted to their appropriate accounts. I'll input the steps below so you can proceed. These are the steps:

1. Access your Payroll account.
2. From the Payroll homepage, select the Payroll settings.
3. Go to the Chart of Accounts tab.
4. Under the first column, click the Business Settings.
5. Select default accounts, then use the dropdown menu to select the settings you want to change. You can choose to split each account by location. If you don't see this option you have not set up location tracking.
6. You can follow the same steps for pay categories, deduction categories and expense categories.

Please be aware that you'll need to login as an admin to transfer those transactions to the correct accounts.

Additionally, I've got you this article for more information about categorising and matching downloaded bank transactions: Categorise and match online bank transactions in QuickBooks Online.

You may also check this article in case you'd like to learn more about how to reconcile an account in QBO: Reconcile an account in QuickBooks Online.

@easttv, it was great to have you here in the Community today. If there's anything else that you'd like me to assist you with, feel free to post here again. I'll be pleased to help you out again. Take care!

Thanks, I have set the bank details correctly and will hopefully be OK next month.

Is there any chance of the problem with the journals created by Payroll being sorted so they don't just show random memos as they do now?

Hi there, easttv.

Allow me to share some information on how journal entry numbers work in QuickBooks Online.

QuickBooks uses a numbering sequence for journal entries (and custom transaction numbers). The system automatically increases it by one based on the last number entered.

If it's randomly auto-populating, the sequence might've been changed manually. You can combine letters and numbers when entering Journal No.  field into the screen.

You can check out this article for more details about creating journal entries can be found here: Create a journal entry in QuickBooks Online.

I’m adding some resources that will guide you on how to manage your journal entries efficiently. These articles provide an overview of reversing an entry as well as printing one:

• Reverse or delete a journal entry in QuickBooks Online
• Print a journal entry report

I'm only a post away if you have additional questions about journal entries and other transactions. I’ll get back to answer them for you. Wishing you and your business continued success.