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noel Chan
Level 1

Quickbook Online Payroll Standard- Payslip

The address of the company on the payslip shows "NO ADDRESS LINE 1". How to I change that?

6 REPLIES 6
GeorgiaC
QuickBooks Team

Quickbook Online Payroll Standard- Payslip

Hi Noel, 

 

Welcome to the Community and thanks for your post. 

 

Can I check if you have a full address entered within the Company settings (Cog wheel > Account & settings)?

 

 

noel Chan
Level 1

Quickbook Online Payroll Standard- Payslip

Yes that is correct.

Address has been entered within the Company settings

GeorgiaC
QuickBooks Team

Quickbook Online Payroll Standard- Payslip

Great, thanks for confirming Noel, which browser are you currently using and do you have an alternate browser you can use to view this in to troubleshoot? 

noel Chan
Level 1

Quickbook Online Payroll Standard- Payslip

I usually use Edge. I have now tried to see if the payslip is different on Chrome. The address shown is the same. No change

GraceC
QuickBooks Team

Quickbook Online Payroll Standard- Payslip

Hello there, @noel Chan.

 

I appreciate you trying the troubleshooting steps provided above.

 

I'd recommend contacting our Technical Support. They have the resources needed to check your file and fix the issue.

 

Here's how to contact customer support:

  1. Go to the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your concern, and select Let's talk.

I've included our QuickBooks Online Help Articles hub in case you need some information for your future tasks.

 

Drop me a reply if you need more help. It's always my pleasure to lend a hand. Stay safe and have a wonderful rest of the day!

noel Chan
Level 1

Quickbook Online Payroll Standard- Payslip

Thank you Grace and Georgia for helping.

 

Have a great week end!

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