Solved

Cancel payroll UK

Forum|Forum|5 years ago
November 14, 2020
5 replies
11 views

How do I cancel payroll since the change this has been nothing but problems and I can do it more efficiently by using HMRC tools

Workforce Payroll

Best answer by Rea_M

This isn't the kind of experience we want you to have with QuickBooks Online Payroll (QBOP), @Mike220359.

Our top priority here in Intuit is to let our valued customers use our payroll product in effectively managing employees as well as filing and paying taxes. However, if you think the service isn't meeting your business needs, you can cancel your payroll account through the Billing & Subscription page.

Before cancelling your payroll account, make sure to do the following:

Complete and process your final payroll
Print necessary payroll reports
Pay any outstanding tax deposits
Process and file any outstanding annual or quarterly forms

Once ready, here's how:

Go to the Gear icon.
Select Account and settings.
Go to the Billing & Subscription menu.
In the Payroll section, select Cancel.
Fill out the online cancellation form to complete the process.

Additionally, here's an article that'll effectively guide you in managing the growth of your business: Help articles. It includes topics about account management, reports, and taxes to name a few. Just select a product (either QuickBooks Online or QBOP) to helps us customise your help experience.

Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about managing your QuickBooks subscriptions. I'm just around to help. Take care always.

R

Rea_MAnswer

Level 10

This isn't the kind of experience we want you to have with QuickBooks Online Payroll (QBOP), @Mike220359.

Our top priority here in Intuit is to let our valued customers use our payroll product in effectively managing employees as well as filing and paying taxes. However, if you think the service isn't meeting your business needs, you can cancel your payroll account through the Billing & Subscription page.

Before cancelling your payroll account, make sure to do the following:

Complete and process your final payroll
Print necessary payroll reports
Pay any outstanding tax deposits
Process and file any outstanding annual or quarterly forms

Once ready, here's how:

Go to the Gear icon.
Select Account and settings.
Go to the Billing & Subscription menu.
In the Payroll section, select Cancel.
Fill out the online cancellation form to complete the process.

Additionally, here's an article that'll effectively guide you in managing the growth of your business: Help articles. It includes topics about account management, reports, and taxes to name a few. Just select a product (either QuickBooks Online or QBOP) to helps us customise your help experience.

Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about managing your QuickBooks subscriptions. I'm just around to help. Take care always.

M

Mike220359Author

Thank you for your reply, however I havent been able to cancel my Payroll subscription since there is no Cancel button to 'press' on the Payroll section you described.

Regards

Mike

M

Maybelle_S

QuickBooks Team

Hi,

Thanks for the reply.

Im running as Administrator, cleared the cache and acted incognito but to no avail. No cancel button appears and since we are paying more than the essential monthly fee I can only assume that we are not on a trial.

If I remember correctly we were told we had to switch over to the new system before the end of the tax year ending 2020. TBH I wished I hadnt but hey ho, but obviously we dont want to pay for something we wont use. So we could do with another method of cancelling.

Regards

Mike

Hello there, @Mike220359.

Since the issue persists after clearing the cache and logging in as an administrator, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and help you cancel your payroll subscription.

Here's how:

Sign in to your QuickBooks Online company.
Go to the Help (?) icon at the top right.
Enter "Talk to a human" on the search bar, then select Live chat.
Click Live chat again.
Enter "Cancel payroll subscription." in the description box, then click Let's talk.
Select Start a chat.

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

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