Employee self set up notifcations

Hello Jenniferbiddel, 

Welcome to the Community page, 

Have you accessed the payroll before? Because those notifications should be sent to all the users associated with payroll. 

Have you ran a payroll before if not you need to run a payroll in order to get the notification if you haven't run one then that is most like why you are not get the notification.

Hi Ashleigh, 

I am the only person who has run paryolls. The others haven't run payrolls and they are receiving the notifications, I am not. 

Thanks. 

Hello Jenniferbiddel, 

What are these notifications on that your other staff get that you don't get on the payroll? 

They received an email saying:

Hi there,

XXXXX has completed their employee self setup.

To review and authorise the employee's self setup so they can be included in the pay run:

• Log into Quickbooks Online
• Click on the 'Employees' tab
• Search for the employee
• Click the employee's name

Regards,
The Team at XXXXXX

Thanks for the additional information, @jenniferbiddel,

After the employee setup has been completed, an email will be sent to all payroll admins that are registered to receive self setup emails. If you didn't get any, I recommend contacting our Support so we can check if your email is set for self-setup notifications.

Our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM to 3:00 PM on Saturdays. You can also request a callback, so you won't have to wait on the line.

Here's how to contact us: 

1. Sign in to your QBO account.
2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
3. From there, select the Contact Us button and enter your concern in the description box.
   
   
4. Once done, select Call us or Get a callback option.

Let me know how the call goes. I want to ensure this is resolved and I am here if you need further assistance. Have a nice day!