It’s come to our attention that Employer pension contributions may have been miscalculated in QuickBooks Online Advanced Payroll.
This may have impacted you if you created a payrun between the 18th of November 2020 at 7pm and the 20th of November.
To identify if you have been affected please open your last payrun and check the ER pension calculation if you see £0 please follow the instructions below to resolve.
If you run into difficulties completing the above please reach out to our Customer Success team via chat. To get help click on the "?"
This is still a problem and unlocking the payroll and re-submitting does not solve the problem. The payroll for January (which has not been submitted) still calculates the Employer Pension contribution incorrectly.
Hello TIInnes, Thank you for getting in touch with the Community about the ER pension calculations What is the figure you were expecting, and what is it calculating? Is this on all employees?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.