I'll make sure you'll be able to submit your FPS, Elvira.
I appreciate you taking the time to double-check the information you've entered. I'll share some insights on how to get around this issue and submit your FPS.
I'd recommend re-entering your credentials before submitting your FPS as this is one of the most common reasons for FPS rejection. Then log out and log back in to your QuickBooks Online (QBO) to refresh it and for the updates to take effect.
If the issue persists, I suggest contacting our support team. This way, one of our live agents can look into your account and determine the reason for the rejection. Here's how to get in touch with them.
- Go to the Help (?) menu.
- In QB Assistant, enter the topic you need help with.
- Select Contact Us to connect with a live support agent.
- Choose either Start a chat or Call us.
Please ensure to review their support hours to know when agents are available so you can contact them when it is convenient for you.
Once everything is set, you can now submit your FPS with ease. In case you need to view your previous submission, please follow the instructions in this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.
I'm all ears whenever you need more help submitting your FPS or with QBO. It's always my pleasure to assist you. Take care and have a good one!
