I need to update eligibility for employment allowance, getting error message "the payroll start date cannot be changed because youhave payroll

deborah_b · ‎April 14, 2020

I need to update eligiblity for employment allowance. In payroll settings, when I select "paying after 6 April 2020" I get the error message "The payroll start date cannot be changed because you have payroll runs in other tax years" What do I need to do?

AlcaeusF · ‎April 14, 2020

I appreciate you for getting back to us here in the Community, @deborah_b.

I want to help you sort this out to get back on track. I've checked the screenshot you've attached, and it looks like the last pay period run is affecting the updating process.

To ensure you can update the eligibility for employment allowance successfully, I suggest reaching out to our QuickBooks Payroll Specialists. One of them will need to take over and help isolate the error message.

In case you need the steps, here's how:

Click the Help option in the upper-right corner.
Select the Contact Us option.
Fill in necessary information.
Hit Let's talk.

Additionally, I recommend the following resource, which contains some updates I find helpful for setting up employment allowance:

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

View solution in original post

John C · ‎April 14, 2020

Hi deborah_b

You will have another payroll currently within a different tax year, have you previously been using the payroll or set it up to test it?

deborah_b · ‎April 14, 2020

We started using the payroll in January 2020, so mid year.

John C · ‎April 14, 2020

Hi deborah_b

The additional payrun will have to be updated/advanced so that you are in the present tax year, are you attempting to create another payroll, with different pay/period dates?.

deborah_b · ‎April 14, 2020

Sorry, I'm struggling to follow your answers, let me start again:

I need to update eligiblity for employment allowance in 2020/21

When I click through to the payroll settings, the first question is payroll start date. The next payroll is due on 17 April, so I assume I should choose paying AFTER 6 April 2020. But when I do this, I then get the error message: The payroll start date cannot be changed beacuse you have payroll runs in other tax years.

John C · ‎April 14, 2020

Hi deborah_b

You must have an additional payrun/roll set up which is still in a previous tax year, to check this, Select the cog/gear icon > account and settings > payroll > pay schedule > edit/pencil icon

deborah_b · ‎April 14, 2020

Attaching a screenshot of what I see in payroll schedule

AlcaeusF · ‎April 14, 2020

I appreciate you for getting back to us here in the Community, @deborah_b.

I want to help you sort this out to get back on track. I've checked the screenshot you've attached, and it looks like the last pay period run is affecting the updating process.

To ensure you can update the eligibility for employment allowance successfully, I suggest reaching out to our QuickBooks Payroll Specialists. One of them will need to take over and help isolate the error message.

In case you need the steps, here's how:

Click the Help option in the upper-right corner.
Select the Contact Us option.
Fill in necessary information.
Hit Let's talk.

Additionally, I recommend the following resource, which contains some updates I find helpful for setting up employment allowance:

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

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I need to update eligibility for employment allowance, getting error message "the payroll start date cannot be changed because youhave payroll