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Important information about PaySuite Migration

*This article is intended for customers that have received an email notification about Paysuite migration*


As you know, PaySuite closed on 6 April. We’ll be moving you onto the QuickBooks Payroll product that suits you best, so that you’re all set up for the new tax year. To introduce the new product, we’ll be waiving the payroll subscription fee until 31 July. You’ll only pay for your pay runs. So you won’t be charged if you don’t pay anyone in a particular month.


Your business will be migrating to Standard Payroll between 11 May 2020 - 15 May 2020. If this time frame doesn’t suit you, you can reschedule your migration.

Your client can download their data after they run their last payroll in Paysuite for their own records. Learn how.

We’ll give your client updates throughout the migration process to keep them in the loop, including a countdown to their migration date.



After your client moves to Advanced or Standard Payroll

Your client will see a success message in their Employees tab letting them know they’ve been moved. Once this appears, please ask them to take a look at:

Got questions about migrating from PaySuite? Read our FAQs.

If you have any other questions, please comment below 🔽




Level 1

Important information about PaySuite Migration

Hi Georgia

please can you download my 19/20 data 

no data there after I upgraded from pay suite to standard

company id [ Removed by Moderator] at [email address removed]


Gareth Thomas


QuickBooks Team

Important information about PaySuite Migration

Happy to have you here on the Community page, @gareth52.


I'm glad to help guide you to the right support who'll be able to assist you further with downloading your data.


At this time, I suggest reaching out to our Support Team so a representative a look into your data securely and help you download them.


To contact support:


  1. From the Help icon, select Contact us.
  2. Type in a short description of your concern under the What can we help you with? section, then tap on Let's talk.
  3. Choose a way to connect with support.

Post again if you have any other questions. I'm always here to help. Have a good day!

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