issue P45

Hi Sharon65,

Welcome to the community!

What version of the payroll are you using? 

To generate a P45 you will need to mark the employee as a leaver during the period they have left and then run the payroll. 

Thanks

Hi Georgia

I have already run the payroll but forgot to mark her as a leaver.  I have tried to do this now but it wont save and I cant move forward

Sharon

Hi Sharon,

You will need to rollback the payroll and then mark as leaver and re-run.

If you are on Paysuite you can rollback by going to Employees > Run Payroll Drop-down > Payroll Settings > Pay Calendar and Rollback on the action drop-down from the current period. 

If you are using the QuickBooks Online payroll you rollback by going to Employees > Payroll > Pay History > Select the period and delete by selecting the trash icon. 

Thanks

Hi

Georgia ,

will this affect the FPS which was submitted after running the original  payroll

Thanks

Sharon 

Hi, 

I'm hoping someone can help as I'm lost. (QuickBooks online payroll used)

I have a leaver who is leaving on Nov 24th, we run a weekly payroll so I have run the payroll early as I wanted to be able to hand the P45 her on Nov 22nd (Next Friday) the day she physically leaves. The P45 is on the weekly payroll history when I look at it, but wont open. So I have saved it to the computer and when it is opened its all in Chinese writing? Have you heard of this before? Or is it just encrypted and will this stay that way until after the leave date?

Thanks in advance

Regards

Leon

Hi info286

Which payroll system are you using, as we currently have 3, Paysuite, Online Standard and Online Advanced?

I marked as a leaver after I ran the payroll and the final payment is not in the P45.  I then read this and realised I need to mark as leaver and then run the payroll so I deleted the first payroll, marked as leaver and then re-ran the final payroll, but the P45 still has this weeks pay missing?? Any idea where I am going wrong?

Thanks

I appreciate all the efforts you've performed to get this resolved, 

tlm872004-yahoo-.

I recommend contacting our QuickBooks Support Team to get this investigated. They're equipped with tools to determine its cause. They can also help you process the leaver.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Choose the Get help from a human button.
6. Select Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

Note: This will not automatically update an already submitted FPS - you will need to re-submit the FPS by marking this as option H - 'Correction to earlier submission'. This will overwrite the previous return received and ensure the payroll data is not duplicated.

 Additionally, I've added an article that'll help you learn more about processing a leaver in QuickBooks Online:

• P45 Form in QuickBooks Online
• What To Do When an Employee Leaves

Please keep us posted if you have other payroll-related questions or concerns. We're always here to help you out.