P32 report will not print.

I understand the importance of printing your P32 report, WeightsLtd. I'm here to share some insights on how to isolate and get around this error message.

One possible cause of why the issue occurs is because of the browser cache. The search engine you're using consumes data to load web pages faster. However, too much of it causes problems that affect the views and performance of your account. 

To rectify this, I recommend accessing your QuickBooks Online account in a private or incognito mode. Doing so helps us verify the issue since this doesn't save any data files. 

Here are the keyboard shortcuts:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once logged in, print the report again. If it works, I suggest clearing the regular browser cache. It deletes all the data and optimizes its performance. Using supported ones also helps us determine if this is a browser-specific issue. 

Additionally, I've added an article that can help you learn more about P32 works: Employment Payment Record (P32) report for QuickBooks Online Standard Payroll.

I'll be around if you need more help running your reports with your QBO. Keep me in the loop by tagging me in your reply. Keep safe!

Thank you for the response.

Unfortunately, I have tried this on three different computers with the same results even after clearing caches and using incognito windows.  I just get the same "unexpected error" message when I try to show the report.

Do you have any other suggestions?

Hello WeightsLTD, thanks for coming back to us with that extra information and for trying those suggestions. Having had a look into this more, there is an investigation which you have been added to, and any updates you will receive an email to let you know. Your case reference is 15114652597 . 

I am getting the same error today, has this been resolved? I have cleared browser cache etc.

Let's go over some details to help you print the P32 report and fix the error message, PK1231.

Before we begin, can you tell me which payroll plan you're using? Is it Standard or Advanced Payroll? It can help us get on the same page and provide accurate resolution.

If you're using Standard Payroll, we have an ongoing investigation about the error message when printing the P32 report. Rest assured that our Product Engineering Team is actively working to resolve this issue.

I also recommend contacting our Customer Support Team to be added to the list of affected users. This way, we can keep you informed by providing essential updates via email. To reach them, follow this article: QuickBooks Online Support.

However, if you're using Advanced Payroll, I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. Incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

In case you can print the report, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

Additionally, I'll be adding these resources that will guide you in managing your payroll accounts. You can click the topic you want to open:

• Standard Payroll Hub | QuickBooks Online
• Advanced Payroll Hub | QuickBooks Online

Please keep us posted if you have other questions or concerns about printing payroll reports in QuickBooks. I'm always here to help. Take care and stay safe.

Not sorted out yet. The customer support expert said it has been escallated to the senior customer success team who then escallated it to the engineering team but we are still waiting.

Thanks for the reply. I am using standard payroll but as @WeightsLtd says in reply below the issue has not been resolved so I will just have to wait. No point even trying anything else at the moment.

Thanks for the update @WeightsLtd , much appreciated.

It looks like it is a wider problem and we are having similar issue when trying to generate the PAYE summary reports for many of our clients who are using QB Payroll.

Let us know when then is resolved and how, although we have also escalated this to their technical engineers.

Hi there,@raxthe0ne.

Currently, we have an ongoing investigation (INV-101910) about the error message when trying to print the P32 report. Rest assured that our engineers are doing their best to fix it as soon as possible.

I understand the importance of printing the employment payment record P32 report in QuickBooks Online (QBO. For now, it's best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, you will receive an email notification as soon as any solution is available.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For more information, please refer to this article: QuickBooks Online Support.

I'll add this article to guide you filter your reports to show specific accounts or customers, or format the layout so the right data shows up in the right place: Customise reports.

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to resolve the printing issue. If you have further concerns, drop a comment below, and I will answer them in any possible way.

Checked on the off chance and was able to print the P32 this morning!

Yes can confirm working again!

We appreciate you for coming back, PK1231.

Thank you very much! We appreciate you taking the time to let us know that the error message when trying to print the P32 report is resolved. 

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!