I appreciate the complete details you've provided, @info910. Stored data can affect your browser's performance and behavior. Let's access your QuickBooks Online account using a private browser. Here are some keyboard shortcuts you can try:For Chrome, press Ctrl+Shift+N. For Internet Explorer or Firefox, press Ctrl+Shift+P.For Safari, hold down Command+Shift+N.If you're able to update your employer information without any error, I'd recommend clearing your regular browser's cache. Also, to check any issues with your browser’s health and its compatibility with QuickBooks Online, you can run the Browser Health Checkup Tool. Know that I am always here to help if you have other questions, feel free to leave your comments below.

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info910

Question

Payroll settings won't accept correct Employer PAYE reference or Accounts Office reference. Get this message "Something went wrong. Please wait a moment and try again."?

7 replies
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QuickBooks Online

IamjuViel

Level 8

I appreciate the complete details you've provided, @info910.

Stored data can affect your browser's performance and behavior. Let's access your QuickBooks Online account using a private browser.

Here are some keyboard shortcuts you can try:

For Chrome, press Ctrl+Shift+N.
For Internet Explorer or Firefox, press Ctrl+Shift+P.
For Safari, hold down Command+Shift+N.

If you're able to update your employer information without any error, I'd recommend clearing your regular browser's cache. Also, to check any issues with your browser’s health and its compatibility with QuickBooks Online, you can run the Browser Health Checkup Tool.

Know that I am always here to help if you have other questions, feel free to leave your comments below.

becky47

I also get the exact same error.

I have used three different browsers and the Quickbooks app and still cannot update my HMRC PAYE reference number, because of this I am now late in subitting my very first payroll through Quickbooks - Never had a single issue like this for the whole 5 years of using 121CloudPayroll and makes me think I made a huge mistake moving to Quickbooks.

Please get this sorted ASAP!

emmam6

Hello Pennytranter1, thanks for posting on this thread, does your details match what HMRC have sent to you? so it is normally 4 things that need to be correct which are the PAYE, Office ref, user ID and password. Please can you check all 4 of those as well. Thanks

Hello Community Users, We just wanted to pop in and add to this thread the resolution for the original user who posted on this thread. Within the PAYE reference and Office reference make sure there are no blank spaces and then try again.

Any questions or you are having a similar issue feel free to add to this thread. Thanks.

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