Qbo switched payroll and now all historical payslips are unavailable and/or password protected

We appreciate your time posting here in the Community, Canadian Susan. I'm here to provide the urgent help you need so you'll have access to your historical paychecks again.

Last March 2024, QuickBooks Online (QBO) introduced a new and improved platform to replace the existing Standard Payroll offering. All previous data, forms, and reports will be securely transferred and accessible within QuickBooks Online Core Payroll (QBOCP).

For more detailed information about this transition, please visit this article: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

Moreover, I suggest getting in touch with our support team to recover your historical paychecks. They have the right tools and resources to verify your account in a secure environment and further assist you in resolving this matter.

Here's how:

1. Log in to QBO.
2. Navigate to the Help (?) menu and select Contact Us.
3. Type in your concern, then click Let's talk.
4. Choose a way to connect with us.

Finally, check out these articles to gather ideas on managing employees's paychecks better while maintaining accurate financial records:

• Set up and manage Auto Payroll in QBOCP
• Managing holiday, bonus, and other pay types in QBOCP

Ensuring your data accuracy and seamless payroll operations are our utmost priority. If you have any other concerns, please don't hesitate to contact us here in the Community. We're here to support you in every way possible. Take care.

the info you provided does not address the problem
Our history is gone.  I cannot run any reports before this current payroll.
You keep referring to QBOCP - like it's an external website, when I click payroll I only see this current payroll. and the payroll module is exactly the same as it was.

I click on archive - again, only current, so where is my history!
I want you to answer the question here so that others in the same position can see the solution if you provide one.

UPDATE
I just found my history in a zip file.  But if I go to run a report in QBO for Calendar year 2024 the only payroll it will show is from July, it will be missing 6 months and then there's the P32's which I'm not even going to look at now, but that won't be in there either - how on earth did QBO think this was acceptable?

Hi, Susan. I understand the importance of accessing your payroll information.
 

It seems that you have posted a similar query twice. My colleague has already responded and directed you to our QuickBooks support, as there's an ongoing investigation related to this matter. Contacting our payroll experts will ensure you receive a complete copy of your payroll history. You can review his response by following this link:https://quickbooks.intuit.com/learn-support/en-uk/employees-and-payroll/re-has-anyone-elses-payroll-...
 

We appreciate your patience and understanding as we work through this process. We will keep you updated on any developments or resolutions regarding the investigation.
 

If you have any follow-up questions or need further assistance with QuickBooks-related concerns, we're always here to help you.