Updated rate for Hours per Hour worked

I'll explain when the pay rate update will take effect in QuickBooks Online Payroll (QBOP), @pezza72.

To preserve the integrity of historical data, the saved changes are effective from the day after the period end date of the most recent pay run the employee has been included or their start date if there's no finalised pay run.

If the changes are still not visible, I recommend troubleshooting your browser to clear the outdated cache that interferes with the information displayed in the program.

First, log in to your account using a private browser to access the product with a fresh start. You may use these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If it works, you may return to your default browser and clear its cache to refresh the page or use a different supported browser.

Additionally, you'll want to invite your employees to QuickBooks Workforce so they can access and print their W-2s or payslips online.

Keep in touch if you need further help managing employees' pay rates. We'll be happy to lend an extra hand. Stay safe.

Thanks @JaeAnnC 

So as this should apply from the beginning of the year (as it was entered incorrectly) how do I change this so that it applies since the employee started?  All pay runs (monthly) are finalised up to and including the one at the end of October.

But this doesn't affect any pay or hours worked, it simply affects the amount of annual leave that the employee has accrued to date and the updated hours per hour worked rate applies from the start.

Or are you saying that it WILL go back to the start after the next pay run has been processed?  If not, how do I make it go back and update?

Thanks

Andrew

I should say that I am not so much bothered about it updating the historical leave allowances accrued, but what is important is that the overall leave that the employee is entitled to is based on the full year of the updated rate, not only from now otherwise technically the employee will get more leave overall than what they were entitled to, according to the leave allowance balances.

Thanks for the response, pezza72. Let me connect you with the appropriate support to ensure your employee's leave balance is accurate.

QuickBooks Online Payroll doesn't support retroactive changes to finalized pay runs, which includes automatically adjusting leave balances from previous periods.

While changes to the leave accrual rate will apply moving forward, I recommend reaching out to our payroll support team for assistance in adjusting an employee's leave balance. They can provide real-time personalized assistance to ensure everything is adjusted correctly.

Here's how to contact us:

1. Go to this link.
2. Select the appropriate categories you belong in.
3. Choose I need to get support.

You'll find a phone number and see our available support hours there as well.

Additionally, I've included some articles that might be beneficial:

• Leave Adjustments in QuickBooks Online Advanced Payroll
• Add leave categories in QuickBooks Online Advanced Payroll

For future needs, here's a guide on generating payroll reports: View reports.

If you have any other questions about adjusting leave balances or anything else within QuickBooks, please feel free to reach out again. Accurate leave tracking is essential, and we’re here with you every step of the way. Stay safe!

Thanks @AnneMariee 

It's payroll advanced but I assume the same answer applies.

Thanks for your reply and I will indeed contact support. It's more just a paranoia setting in to make sure ye olde HMRC and various organisations of the government are happy :smiling_face_with_smiling_eyes: 

Thank you both for your help.

Andrew