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Level 1

Should the end of year EPS report in Advanced Payroll be empty?

All pay runs finalised, but the report contains nothing.
6 REPLIES 6
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QuickBooks Team

Should the end of year EPS report in Advanced Payroll be empty?

Hi Oliver

 

Have you submitted any payruns that requires an EPS to be submitted e.g. have any employees claimed for a statutory payment?

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Level 1

Should the end of year EPS report in Advanced Payroll be empty?

Yes: SSP

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Level 1

Should the end of year EPS report in Advanced Payroll be empty?

But of course that was not a payment that gets reimbursed

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Moderator

Should the end of year EPS report in Advanced Payroll be empty?

Hello Oliver, 

 

When submitting Employer Payment Summary (EPS), it doesn't include the Statutory Sick Pay (SSP). Hence, your EPS report shows blank or empty. Also, marking the employee SSP will automatically reflect on the FPS you sent to HMRC which they are already notified for it.

You can also use this link for reference about the process: Employer Payment Summary (EPS) in QuickBooks Online Advanced Payroll.

 

Please get back to us if you have additional queries. We'll be right here to further assist you.

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Level 1

Should the end of year EPS report in Advanced Payroll be empty?

So what I think I gather from this is that the EPS is only required if you are due a refund for any of the four statutory payments, not including SSP, and that the EPS is not required if three are none of those. The End of year instructions are a bit confusing.

 

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QuickBooks Team

Should the end of year EPS report in Advanced Payroll be empty?

Thanks for coming back to us, @Oliver. I've read the entire conversation and I understand that you're trying to run a payroll report, but the report is empty. 

 

To isolate the issue, let's use the incognito or a private window to check if you're experiencing a browser-related issue. Then, let's perform troubleshooting on your browser once confirmed. 

 

Use these shortcut keys to start using the private window: 

 

  • Chrome simply press Ctrl + Shift + N.
  • Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • Safari, press Command + Shift + N. Make sure you're using the latest version.

 

Log in to your QuickBooks and check to see if you're able to see the reports. If you do, go back to your main browser and clear cache and cookies to fix issues. If none of the steps above worked for you, use a different browser. 

 

Here are great articles that talk about year-end payroll in QuickBooks Advanced Payroll:

 

 

Let me know if you have additional concerns. We're always delighted to help.