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envelopltd-outlo
Level 1

What does indirect edit by system mean

Today we have been trying to send purchase orders to suppliers (exactly the same as we have for two years) and they are not receiving them. When you look at the audit log they all have "Indirect edit by System" is this happening to anyone else? No settings have been changed.
3 REPLIES 3
ReymondO
QuickBooks Team

What does indirect edit by system mean

Hey there. Currently, there are no similar concerns shared in the QuickBooks Community related to the Indirect edit by System message.

 

When you see this message in the Audit log, it means that someone has made changes to your transactions that affect your records. 

 

If you encounter an unfamiliar user, it could be one of the following:

 

  • Online Banking Administration: Changes made automatically by QuickBooks Online related to your connected bank accounts.
  • Support Representative: Shows changes made by a QuickBooks Online support consultant.
  • System Administration: Automatic changes made by QuickBooks Online, which can occur due to changes to a record affecting another record.
  • Import Administration: Automatic changes related to data conversion from QuickBooks Desktop.

 

One possible reason why your suppliers aren't receiving purchase orders is that Intuit emails are being blocked by email providers. To fix this, please follow the troubleshooting steps outlined in this article: Receive important email messages from Intuit.

 

If you still get the same results, I recommend opening your account in a private window and resending your purchase orders again. This will help us check if the problem is related to a cache issue. You can press the following shortcut keys to access this mode:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P

 

If it works fine, go back to your main browser and clear its cache. Alternatively, you can use other supported browsers to fix the issue.

 

After a supplier accepts a purchase order and delivers the products, you can record it as a bill or expense to close and link the transaction in QuickBooks.

 

If you have more questions about sending purchase orders, feel free to ask. I'm here to help!

paul72
Level 8

What does indirect edit by system mean

& they say bots & AI will take over the world one day!

 

@envelopltd-outlo I think the 'indirect edit' will be Mark as Sent or Mark as Printed.  You should be able to see the change highlighted in green.

 

It probably isn't related to the email failure - that's most like just the Intuit servers failing to send or the recipients' servers blocking the emails because Intuit's servers have been marked as suspicious.

John C
QuickBooks Team

What does indirect edit by system mean

Hi envelopltd-outlo An indirect edit can be caused by not emailing from the purchase order itself but from the suppliers page. As paul72 alluded above what change is showing in the audit log highlighted as green? We appreciate that you stated you've been sending purchase orders for a number of years however have you previously been able to send a purchase orders to this particular supplier or is this issue affecting all the suppliers you attempt to send purchase orders to?

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