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g-mgordon
Level 2

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

 
Solved
Best answer February 21, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Hello G-Mgordon, 

 

Thanks for reaching out to us on the Community page, 

 

yes sometimes after the migration it duplicates the employees if you go into each one and if they have the year to date figures in and the employee id then that is the one that has come from paysuite the other one can just get deleted as it will not have that information in. 

 

to delete the employee if you go into the one you don't need>actions>delete this will delete the duplicate one. 

 

if you have any that still have incomplete if you just go into each section and make sure you fill out all the information it is asking you for. 

View solution in original post

9 REPLIES 9
Ashleigh1
QuickBooks Team

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Hello G-Mgordon, 

 

Thanks for reaching out to us on the Community page, 

 

yes sometimes after the migration it duplicates the employees if you go into each one and if they have the year to date figures in and the employee id then that is the one that has come from paysuite the other one can just get deleted as it will not have that information in. 

 

to delete the employee if you go into the one you don't need>actions>delete this will delete the duplicate one. 

 

if you have any that still have incomplete if you just go into each section and make sure you fill out all the information it is asking you for. 

View solution in original post

g-mgordon
Level 2

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Hi I have just seen this. Thank you, that seems simple enough, but I was requested to allow access to my software by the QB help team with the promise that they would keep me in touch particularly if it was not going to be fixed in time . However, as I have heard nothing and must complete the payroll today I have emailed them to find out what is going on. If the solution is so simple I can't understand why I was not told this straight away?

Ashleigh1
QuickBooks Team

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Hello G-Mgordon, 

 

Once you have done what was posted previously you will be able to run your payroll. 

 

When you move over from paysuite to standard it duplicates the employees it is just a case of making sure the one that has the year to date figures in and the employee id that is from paysuite and the other ones can just get deleted, once this is done and all the information is in then you can run your payrolls. The reason why it comes as incomplete and have to fill information in as they are two different products that run a bit differently and that is why you have to enter some information in. I am not sure what you are wanting our team to do as they have done your migration for you once done what has been said you can run the payroll.  

 

g-mgordon
Level 2

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

They asked me to allow them in to correct the duplicate record problem, but now I have corrected it myself deleting the duplicate records as you have told me and I have run the payroll. However, no journal has been posted automatically as used to happen with paysuite. Is this a known problem also?

Ashleigh1
QuickBooks Team

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Hello G-mgordon, 

 

I think you are looking in the wrong section it wont be in payroll clearing like paysuit, standard will show the journal in a different section, If you look in chart of accounts search payroll and you need to look in payroll Liabilities it will show the journals in there for you. 

g-mgordon
Level 2

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Hello

 

No I definitely have no journal. I have checked the journal report as well. I have also checked the payroll expenses account, the tax/ ni liability account and payroll clearing - which is surely where the net pay should be. The payment from the bank for the net pay has been automatically generated to payroll clearing so that has worked, but I now have a credit balance there as I have no payroll journal posted. I also have an extra 'payroll' item on the menu as well as 'employees'. Is this correct? Just so you know, I have also emailed QBO care support with these additional issues, but you seem to come back to me sooner - no reply from my morning email to them yet. 

MaryJoyD
QuickBooks Team

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Thank you for letting us know, @g-mgordon

 

Since you've already checked your account and still no payroll journal has been posted, I suggest reaching out to our QuickBooks Online Customer Support team. They have the additional tools that can check your account in a safe and secure environment for these missing journals.

 

Our phone support is available from 8 AM-7 PM (GMT) Monday to Friday while our chat support is available 24/7. 

 

Let us know if there's anything that we can help. We're always here to assist. 

NZ1
Level 1

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

my new employee file has everyone as incomplete after I entered all the information. It keeps showing the Wi withholding as incomplete Did I miss a step to enter state withholding? I am using QB desktop payroll.

Thanks

Nancy

MirriamM
Moderator

Why do I have my employees duplicated after migration from paysuite all saying incomplete?

Welcome to the thread, NZ1. I have some troubleshooting steps to help resolve this problem.

 

You'll want to start updating QuickBooks Desktop to its latest release. Here's what you'll need to do:

  1. Go to the File menu at the top.
  2. Then, Close Company/Logoff.
  3. Go back to the File menu and choose Exit.
  4. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
  5. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
  6. In the Options tab, choose Mark All and Save.
  7. Mark the Reset Update box in the Update Now tab.
  8. Click the Get Updates button.
  9. Once the Update Complete appears, close and re-open the program.
  10. If you get the message to install update, select Yes. Restart your computer after the installation. 

Once done, proceed by downloading the latest tax table update:

  1. From the Employees menu, choose Get Payroll Updates
  2. Select Download entire payroll update.
  3. Click Update
  4. A message, such as "A new tax table and/or updates to your payroll tax forms have been installed on your computer" will show once the update is complete.
  5. Pick Ok

You can consider checking out these articles for more detailed steps:

After that, try to check the WI withholding again. Check to see if everything is now working fine. 

 

Leave a comment below if you have other payroll questions, I'm here to answer it for you. Have a great day!

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