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The Skee
Level 1

Workplace Pensions - 'Pensionable Earnings' incorrect?

Hi there,


I run Standard Payroll through Quickbooks Online and have had no issues with workplace pension calculations (all done automatically) - correct pension deductions each month.  However, for the April payroll the deductions were incorrect, and having investigated by looking at the Workplace Pension report, it looks like the 'Pensionable Earnings' is what is causing the issue.


In the report, this figure is showing as a lot lower than the earnings used in other calculations.




March figure    Pensionable earning £1066.00, pension contribution £42.64 (ie 4%)

April figure       Pensionable earning £546.00, pension contribution £21.84 (ie 4%)


But the salary of this employee hasn't changed, they were still paid £1066 in April.  So why is the pensionable earning now showing a lot less in the report? 


Any ideas what has changed and why?

QuickBooks Team

Workplace Pensions - 'Pensionable Earnings' incorrect?

Hello, @The Skee.


To check what causes the discrepancy with workplace pension calculations, I suggest reaching out to our Customer Support. They can get into your account in a safe and secure environment and verify the calculation. 


You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.


Also, here's more information about Workplace pensions in QuickBooks Online Standard Payroll.


Let me know if there's anything that I can help with your account by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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