You asked i HAVE A MEMEBER OF STAFF THAT SHOULD RECEIVE SSP. I ADDED THE DETAILS OF HIS SICK BUT HE DIDN'T GET PAID ANY IN THIS RUN WHEN HE SHOULD'VE?

Hello there, orders10.

Thanks for reaching out to us. Let's get this working for you.

To drill down this issue, let's first make sure the Statutory Sick Pay (SSP) is setup correctly in QuickBooks. Also, the duration date of the SSP should be before you run the payroll.

To verify if the setup is correct, below are the steps that you can follow:

1. Go to Employees.
2. Select the applicable employee.
3. Select + (at the bottom of the page), then select Statutory pay.
4. Select Statutory Sick Pay (SSP).
5. Select the First day of leave and the Last day of leave. If you’re unsure about the Last day of leave, you can choose to set the end date to the best of your knowledge.
6. For Average Weekly Earnings, QuickBooks Online calculates the average weekly earnings automatically. 
7. Click Save.

I'll be sharing this article with you to learn more about setting up SSP in QBO: Statutory Sick Pay (SSP) in QuickBooks Online Payroll.

If this doesn't work, I recommend you get in touch with our QuickBooks Care Team for further investigation: https://quickbooks.intuit.com/uk/contact/​.

Keep me posted on how it goes. I'll be around if you have other questions aside from setting up SSP for your employees. It's my pleasure to help.