I appreciate you taking the time to share your concern and perform the workaround steps, Ange_Accordant. I'll point you in the right direction to help resolve the missing Get paid via Direct Debit option.
We've received similar reports regarding the Get paid via Direct Debit button missing on the Batch actions menu in QuickBooks Online (QBO). Thus, I highly recommend contacting our live support team again so they can add you to the list of affected users. Once added, you'll be notified via email with any updates regarding the resolution.
Here's how:
- Go to Help and select the Assistant tab.
- Type in Speak to a human.
- Click the Contact a human button.
- Choose Live Chat/ Call me back.
- Enter INV-119650 in the What can we help you with? field.
- Select Chat with us to start a conversation with our live representative.
You can also directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. To ensure you'll be assisted on time, please see our support hours.
Additionally, I've added these resources to help you schedule direct debit payments and get answers to frequently asked questions:
We appreciate your patience as we work through this matter. If you have more questions regarding accepting payments, leave them in the comments below. We'd be willing to provide the necessary help.
