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Everything you need to know about banking in QuickBooks Online - Discover more
John Hood
Level 1


I was asked to reconnect my MTD for VAT credentials to submit a VAT return for a company I do bookkeeping for. I put in my own HMRC account in error, I should've put the clients VAT account details in. Now I cant get it changed and I am going around in circles. I suspect it is a Quickbooks issue and not an HMRC one. I will call them tomorrow (after bank holiday) but doubt they will be able to help. Found this is the help notes:


When setting up MTD in QuickBooks Online, it is essential to use the correct credentials. Only use your official MTD credentials provided by HMRC via email. Do not attempt to use any other login information as this may cause issues with authentication and could lead to delays in submitting your VAT return or possibly even failure of submission altogether.


Anyone any idea how to resolve it - submission due 7 June !





QuickBooks Team


Thanks for letting us know about your VAT concern, John. I'll make sure to assist you with it and will also share additional helpful information.


Yes, I agree that keeping the correct credentials or setup of the VAT return in QuickBooks Online (QBO) is very essential. With that, let's get the error you encounter fixed. Beforehand, may I know the error message you're receiving when you try to reconnect the MTD for VAT credentials to submit your client's VAT return? Knowing this will be a great help to figure out the exact resolution for your concern.


Nevertheless, you can look through this page to help will explain what you should do about the error or issue you have when connecting to Making Tax Digital (MTD) in QBO. Here's the article for that: Fix MTD issues and errors in QuickBooks Online.


I've also added these links for additional details:



Once everything is good, you'll want to visit this guide for submitting the VAT return: Submit a VAT return to HMRC using MTD in QuickBooks Online.


Please keep me posted if you need further assistance in managing VAT and other QuickBooks concerns. It will be my pleasure to assist. Take care always!

John Hood
Level 1


It says:


We cant connect to HMRC now lets, check some things out. And there's a Take Action button to press . When presses it asks


1. if you've signed up for MTD,

2. Is your VAT no correct

3. Have you had an email to confirm you signed up.




I wonder if it is as simple as removing MTD status and then adding it back in again ? OR will that be a minefield ?



QuickBooks Team


Hi there, John. I appreciate you for coming back to this thread.


Thank you for sharing detailed information about the issue you encountered. I'll make sure to route you to the best possible help about this issue. You can follow the steps below on how to contact support:


  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.


I'll share an article that will explain what you should do if you're seeing an error message or having issues when connecting to Making Tax Digital (MTD) in QuickBooks Online: Fix MTD issues and errors in QuickBooks Online.


For additional questions, don't hesitate to reply to this post. I'll be happy to extend a hand. Take care.

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