Have been submitting VAT using MTD for years but now it says it cant connect.

Hello Swillingtontc, 

Welcome to the Community page, 

Have you logged into your gateway to see if you need to do the 18 month reauthorization, HMRC did have issues this morning as well which could of affected it as well. 

I am having exactly the same issue - been filing for over 2 years and now won't connect. Following the guidelines I have disconnected our HMRC account and then reconnected but it still isn't working. Period dates and VAT Reg No are correct. What should I do next?

Hi Amanda, thanks for joining this thread - do you receive any specific prompt when selecting the 'take action' button on your VAT dashboard in QuickBooks? Please also check that  you're able to log into your VAT account with HMRC using the same credentials entered in QB (QB will accept both PAYE and VAT details here, but only VAT details will connect to the MTD account). 

The take action button asks me to check:

Have you signed up for Making Tax Digital for VAT? - Yes I have. On QB settings I have disconnected from HMRC and then re-linked the accounts. I received a confirmation note online from HMRC to say that I am now connected to Inuit QB's.

Did you get an email from HMRC to confirm you signed up? Yes - We have been signed up and approved for over 2 years. Never had an issue with any previous returns.

Does your VAT number in QuickBooks match HMRC's records? Yes all OK

I have also logged on to the account on the HMRC site but I cannot progress with filing because it recognises that we now file digitally and you can't do both.

Hello Amanda Peberdy, If we could ask you to try in a private browsing window just incase it is a browser issue. If that does not fix the error, if you could then go through our MTD error guide  and follow the steps provided.

If you are still unable to connect after going through the article let us know and we'll take a look at what is happening and work to get this resolved for you.

You can also reach out to HMRC to verify if there is any maintenance issues at their side.

Any questions let us know we'd be happy to help.