Unable to file VAT Return due to Authentication Error

Sarah1612 · ‎October 29, 2019

After a long call to the Intuit Help Desk yesterday (and they were very helpful) I now have the correct VAT Return ready to file. However, I am getting an authentication error when trying to file the VAT Return with HMRC. The credentials I'm using are correct (username/password) as I am able to log in directly to HMRC.

What can be the cause of this?

Thank you, Sarah

GeorgiaC · ‎October 30, 2019

Hi Sarah1612,

Do you know the level of user access you have on the account? Its may be a user permissions restriction meaning you have access to view the returns but are unable to submit. Please have the main admin of the account try to submit the return or update your user type.

Thanks

View solution in original post

GeorgiaC · ‎October 29, 2019

Hi Sarah,

I'm pleased our Help Desk were able to support you with the VAT return. Can I confirm if you have registered for Making Tax Digital with HMRC and if so have you enabled this within QuickBooks on the Taxes page?

Thanks

Sarah1612 · ‎October 29, 2019

Hello - yes I've registered for MTD and I'm using Quickbooks Desktop Pro which doesn't have a Taxes menu.

katherinejoyceO · ‎October 29, 2019

Hi there, @Sarah1612.

Thanks for your swift response and for confirming your registration with Making Tax Digital (MTD). Let me chime in to a few insights about filing VAT return using the MTD with HMRC.

After you registered for MTD, you should receive a confirmation email from HMRC within 72 hours of signing up. Submission of VAT Return won't be available until you receive the confirmation email.

Once you received the confirmation email from HRMC, you can turn on Making Tax Digital submissions in QuickBooks. Here's how:

Open you QuickBooks company.
Got to Taxes menu.
Select Let's Go.

You will then be redirected to HMRC to authorise QuickBooks to interact with HMRC using your MTD gateway details. after you complete this process, you'll be returned to the Taxes page and will see the Making Tax Digital (MTD) badge.

I'd be glad to know how it goes for you, @Sarah1612. We're always right here to attend your needs. Have a pleasant day ahead.

Sarah1612 · ‎October 30, 2019

Hello

I’m still struggling with this problem.

Please note that I am using QUICKBOOKS DESKTOP PRO 2019 (I upgraded yesterday) so I do NOT have the Taxes menu!

I have just checked with HMRC online and have definitely signed up for MTD.

When I try and File Return, I am prompted for a)USERNAME b)PASSWORD c)AGENT TYPE. I don’t know which agent type to select (I am not an agent) but I’ve tried several times and get the ‘authentication error’.

GeorgiaC · ‎October 30, 2019

Hi Sarah1612,

Do you know the level of user access you have on the account? Its may be a user permissions restriction meaning you have access to view the returns but are unable to submit. Please have the main admin of the account try to submit the return or update your user type.

Thanks

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Unable to file VAT Return due to Authentication Error