cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
MattPe
Level 1

VAT submission

My client wants to take over the VAT return submissions. I am Primary Admin user and he is Standard User with full Access at that level. According to QuickBooks webpages he should be able to submit VAT returns.

He would presumably need to record his Government Gateway code and password etc to allow this but it is not obvious how we change from my Gateway credentials to his.

We can see that MTD can be turned "off" but this gives a warning to "unsubscribe" from MTD with a link. That link is broken probably because the MTD sign up routine has changed to become automatic.

Can anyone tell me the procedure.

6 REPLIES 6
GeorgiaC
QuickBooks Team

VAT submission

Hi MattPe, users need to be company or primary admin level to submit VAT. You can switch to client filing by turning off MTD in their account (please disregard the warning; this does not unsubscribe or impact their filing services with HMRC). Once disconnected, please have the client login to QuickBooks and navigate to the cog > account & settings > advanced > MTD to turn this on - from here, they'll be redirected to enter their GG details. :)

MattPe
Level 1

VAT submission

Thanks GeorgiaC

Why does QuickBooks webpages clearly say that a standard user can file VAT returns, if this is not the case?

 

MattPe
Level 1

VAT submission

MariaSoledadG
QuickBooks Team

VAT submission

Let me provide some information as to who can file VAT returns in QuickBooks Online, MattPe.

 

As what @GeorgiaC provided, only the primary admin can file VAT returns. We appreciate your time in clarifying with us what is written in the article. We will make sure to send feedback so that the information provided will be corrected as soon as possible. I can see this is confusing to some of the users but rest assured this will be taken care of in no time. 

 

Additionally, QuickBooks offers a wide variety of reports that tells your business standing. Learn from this article on how to customise them to get the information you need most: Customise Reports In QuickBooks Online.

 

Fill me in if you have any questions about vat, I'll always be here to assist. 

MattPe
Level 1

VAT submission

I would appreciate some accuracy about this.

  • GeogiaC says access has to be company or primary.
  • MariaSoledadG says access has to be primary
  • QuickBooks says access can be standard

Available choices are Primary Admin, Admin, Standard or Reports Only (no Company Admin)

Is there anybody who really knows the answer, please?

 

 

John C
QuickBooks Team

VAT submission

Hi MattPe As your client is a Standard user they will be able to submit VAT returns however if they want to be able connect MTD directly themselves they would have to be Company or Primary admin. 

Need to get in touch?

Contact us