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robinbaitey
Level 1

Employees Payroll

I'm trying to pay my employees I've gone to the payroll page next payroll dated 1 apr-30apr then it comes up with the warning All payrolls for the tax year are done ! it won't let me go forward to pay my employees 

15 REPLIES 15
GeorgiaC
QuickBooks Team

Employees Payroll

Hi Robin, 

 

Would you be able to attempt to run the payroll in an incognito window to troubleshoot this? 

 

If you see the same message, we'd be grateful if you could reply with a screenshot of this in an attachment below. 

robinbaitey
Level 1

Employees Payroll

Greetings Georgia what is a incognito page here is a screen shot of what I get Screenshot 2020-05-05 at 18.56.56.png  

Becky29
QuickBooks Team

Employees Payroll

Thanks Robin, To clarify you have not finished running all payrolls for the tax year? An Incognito is a private browser, this is normally situated in your settings for the browser, if unsure where to find this please advise of your browser and we will give guidance. THanks 

robinbaitey
Level 1

Employees Payroll

I did the incognito thing but it didn't make any difference 

GeorgiaC
QuickBooks Team

Employees Payroll

Hey Rob, 

 

If you select 'Back' from the screenshot above are you then able to run the payroll by selecting 'Let's go'?

 

Thanks

robinbaitey
Level 1

Employees Payroll

Greetings Georgia selecting back just takes you to the original payroll page 

GeorgiaC
QuickBooks Team

Employees Payroll

Hi Robin, when you go back to the payroll page are you then able to select the button 'Let's go' to run the payroll for the 1st - 30th April? 

robinbaitey
Level 1

Employees Payroll

Greetings yes but it just brings up the original problem " all payrolls for the tax year are done " is there anyway you can do a remote problem solve 

Becky29
QuickBooks Team

Employees Payroll

Thanks Robinbaitey, Could you confirm what payroll it is that your using? Is it our standard or advanced? Thanks Becky

robinbaitey
Level 1

Employees Payroll

Greetings I'm using standard

Ashleigh1
QuickBooks Team

Employees Payroll

Hello Robin,

 

It looks like April has not been run as cant see it in the payroll history section on that screenshot you sent us. Can you check to see if there is a journal for the April pay run you say you have already done and let us know if it is there or not thanks.

robinbaitey
Level 1

Employees Payroll

I'm trying to do the payroll for the period 1 Apr - 30 Apr which is the first month of the tax year but I keep getting the warning I can't proceed past it  can you try to do some sort of remote repair

Ashleigh1
QuickBooks Team

Employees Payroll

Hello Robin, 

 

We have been liaising with our engineers about the issue you are having and they are having a look into this for you. We have created a case for you and send you an email and will keep you posted via email about your case. 

robinbaitey
Level 1

Employees Payroll

Jolly good look forward to hearing from you soon

Becky29
QuickBooks Team

Employees Payroll

Perfect Robinbaitey, Thanks for your patience whilst the payroll team resolve this issue :thumbs_up:

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