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robinbaitey
May 4, 2020

Employees Payroll

  • May 4, 2020
  • 15 replies
  • 14 views

I'm trying to pay my employees I've gone to the payroll page next payroll dated 1 apr-30apr then it comes up with the warning All payrolls for the tax year are done ! it won't let me go forward to pay my employees 

    15 replies

    GeorgiaC
    Level 13
    May 5, 2020

    Hi Robin, 

     

    Would you be able to attempt to run the payroll in an incognito window to troubleshoot this? 

     

    If you see the same message, we'd be grateful if you could reply with a screenshot of this in an attachment below. 

    robinbaiteyAuthor
    May 7, 2020

    I did the incognito thing but it didn't make any difference 

    robinbaiteyAuthor
    May 12, 2020

    Hi Robin, when you go back to the payroll page are you then able to select the button 'Let's go' to run the payroll for the 1st - 30th April? 


    Greetings yes but it just brings up the original problem " all payrolls for the tax year are done " is there anyway you can do a remote problem solve 

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