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SLPP
Level 1

Android working, ios not working...

Hi,

 

We've just started using quickbooks and have come across our first issue.

 

I use an android phone and the app displays the info exactly the same as on desktop. My business partner uses an iphone and on the ios app it asks that we connect a bank and doesn't display the info as in desktop or android.

 

Attached are screenshots from each app to show the differences.

 

Are there any known issues using the ios version of the app?

 

Cheers

 

 

3 REPLIES 3
GeorgiaC
QuickBooks Team

Android working, ios not working...

Hello SLPP.

 

Thanks for you post and welcome to the QuickBooks Online Community. 

 

There are slight display differences between the iOS and Android apps as they are designed for each provider individually. 

 

Do you currently have a bank account connected to the account which you are signed-into on the iOS app?

 

Thanks 

SLPP
Level 1

Android working, ios not working...

Hi,

 

Thanks for the reply, both of the apps shown are logged into the same account. Since posting this the ios app seems to have caught up though.

 

Thanks

 

MirriamM
Moderator

Android working, ios not working...

Hello again, SLPP. Thanks for getting back to us. 

 

To further isolate the issue, I recommend resetting the app data in your QuickBooks App to check and verify if it's a data problem. Here's what you'll need to do:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

To know more about this process, I'm attaching a great resource that you can read: QuickBooks App for Windows and Mac: General support.

 

Additionally, kindly check your app if they met the system requirements for QuickBooks Online.

 

Hit the Reply button if you have other questions concerning QuickBooks. I'll do whatever it takes to ensure your concerns are addressed. Enjoy the rest of your day.

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