Hello again, SLPP. Thanks for getting back to us.
To further isolate the issue, I recommend resetting the app data in your QuickBooks App to check and verify if it's a data problem. Here's what you'll need to do:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
To know more about this process, I'm attaching a great resource that you can read: QuickBooks App for Windows and Mac: General support.
Additionally, kindly check your app if they met the system requirements for QuickBooks Online.
Hit the Reply button if you have other questions concerning QuickBooks. I'll do whatever it takes to ensure your concerns are addressed. Enjoy the rest of your day.