Automatic invoice reminders

You've come to the perfect place for help, 2006Claire. I've got some information to share that can resolve this issue.

It could be that there are two automated reminders turned on that's why your customer received a second email. To rule this out, let's go to the settings and double-check your setup. Here's how:

1. Click the Gear icon.
2. Choose Account and settings.
3. Head to the Sales tab and tap the Edit icon in the Reminders section.
4. Make sure to turn off Reminder 2 or 3.
5. Hit Save, then Done.

To learn how to organize your invoices and payments in QuickBooks Online, feel free to read these articles:

• Record customer payments
• Send invoice reminders automatically or manually
   

The Community has your back if you have other questions aside from managing sales transactions. Just click the Reply button below and add the details, then I'll get back to you. Have a great rest of the day!

Thank you 

Reminder 1 is on and reminders 2 & are off.

Thanks for checking that 2006Claire, is there only one open transaction currently for this customer? :)

Yes

Hello 2006Claire, Thanks for that, is this the first time it has happened or has it happened before to you?