Hi David

After importing your invoices, go to "Sales"

Go to "Invoices"

Confirm that the "Date" range is "This Month"

Change"Status" to "Unpaid"

Go to the Cog icon next to "Action" on the right

Change the number of rows to "200" or "300" to show enough to cover all your invoices (150 you said)

Click "Save as Default" at the bottom of this section

Click the top box beside "Date" to highlight all the invoices

Click on "Batch Actions" and you should find "Get Paid by Direct Debit" will be available.

Once you click on "Get Paid by Direct Debit", be patient as it will look like it isn't doing anything.

You may eventually get a message that says "not all invoices are set up for direct debit, continue with eligible invoices" ( or something like that !)

It will then say "You have set 150 to be paid by direct debit (again or something like that)

You are now set up for that months direct debit collection.

The reply from CharleneMaeF is ok if you are only doing one invoice at a time.

By using my instructions, you can do all 150 at once.

Hope this helps

Looks like this problem is back !! Last week worked fine. This week "Get paid by direct debit" gone from all known locations. Have tried multiple platforms, browsers and diffrent accounts...all the same.
Help please!!

I understand the importance of ensuring your clients pay you on time, CH1099. I'm here to ensure this gets investigated.

Since none of the troubleshooting steps you've performed fixes the issue, I recommend contacting our Live QuickBooks Support Team. They are equipped with tools to help them conduct further research in a secure environment and create a ticket if necessary. Here's how:

1. Go to Help and select the Assistant tab.
2. Type in Speak to a human.
3. Click the Contact a human button.
4. Choose Live Chat/ Call me back.
5. Enter your concern in the What can we help you with? field.
6. Select Chat with us to start a conversation with our live representative.

You can also directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. To ensure you'll be assisted on time, please see our support hours.

Additionally, I've added these resources to help you schedule direct debit payments and get answers to frequently asked questions:

• Schedule direct debit mandates
• GoCardless with QuickBooks Online

Should you have more questions about handling customer transactions in QBO, hit the Reply button. We are always here for you.

Thank you. Yes I contacted the team yesterday evening and after routine checks it has been escalated to a "senior". The call was cut short because it was evening. I was promised an email this morning but nothing yet with details of how I can track progress.