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mel57
Level 1

Can anyone tell me is quickbooks will ever be fixing the PayPal fees issue. All the fees used to come through and about 16months ago stopped. Is there a way around this?

 
3 REPLIES 3
Ethel_A
QuickBooks Team

Can anyone tell me is quickbooks will ever be fixing the PayPal fees issue. All the fees used to come through and about 16months ago stopped. Is there a way around this?

Welcome to the Community, mel57.

 

We are striving to deliver the best possible PayPal bank feed solution for our customers and expect the fees to be delivered in 2021 year.

 

Currently, the Investigation of this issue is in progress. If you have been added as one of the affected customers, you will receive an email if there is an update. If you are not added yet, I'd recommend you to contact our support.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Choose a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.
      • Ask the community to get help from businesses like yours.

 

You can also check for Paypal FAQs for more information.

 

Feel free to reach back out to me if I can be of more help about Paypal fees. I'll make sure to get back to you as soon as I can.

Fiat Lux - ASIA
Level 15

Can anyone tell me is quickbooks will ever be fixing the PayPal fees issue. All the fees used to come through and about 16months ago stopped. Is there a way around this?

@mel57 

You may need a paid connector as a solution.

mel57
Level 1

Can anyone tell me is quickbooks will ever be fixing the PayPal fees issue. All the fees used to come through and about 16months ago stopped. Is there a way around this?

Thanks for the reply but I have been hearing this for over a year now and nothing ever seems to happen.

 

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