So I'm following this guide
and have even had support try over screen share and it will just not work it keeps saying
"The selected and downloaded transaction amounts don’t match. To continue, resolve the difference."
I get paid from overseas so there are often differences in the invoice and amount and this is useless!!
Having looked at the link that tells you how to record fees,however if you for example have an invoice for a customer but the amount paid comes through with fees removed you would also need to do an additional action on the invoice.In the invoice go to receive payment and change the bank account to undeposited funds.If you then go to bank deposit in the +symbol and then tick the invoice and then do the expense to the fee account in the add funds to this deposit using the - by the amount for the fee.Then the amount deposited to the bank should match the same amount in the bank feed
If you have already done this and it does not if you can reply back onto the Community thread with a screenshot from the bank deposit itself and we will look at this further
I have the same problem. I rang to support team and the agent said to me that create journal entry for this bank charges. so I have to do 100 journal entries every month because my customer pay me by direct debit every month. I think he did not know himself or he was must joking.
Hello there, Atif Aslam 0714,
You can follow the instructions provided by EmmaM, or exclude the transaction from the Banking page. Then, manually clear the transaction recorded in QuickBooks.
To exclude, here's how:
Please see this sample screenshot:
Once done, the transactions will be added to the Excluded tab were you can undo or delete them. Here's an article for reference: Exclude expenses from downloaded bank transactions.
For clearing the transaction in the register, you can follow these steps:
Here's a sample screenshot:
After the steps above, you can start reconciling your account. I'm also adding these articles that you can bookmark for future reference:
I'll be around if there's anything else you need. Thanks.
Hello there, @mortop.
As explained by my colleague EmmaM above, when the invoice payment had bank fees, you'll have to add another line item for it on the transactions. This way, it'll match the amount in your bank feed and avoid any discrepancies upon reconciling.
To resolve this issue, I suggest following the detailed steps shared by RenjolynC above.
If you need assistance with excluding or clearing the transactions, I'd recommend contacting our Phone Support Team. This way, they can help you with this process through screen-share.
Just in case you want to manually upload your bank transactions, feel free to check out this article for more guidance: Manually upload transactions into QuickBooks Online.
Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.
This makes no sense. The resolve difference button must be there for a reason? Why won't it work if i assign a payment to the bank charges expense category? Elsewhere on this site a Quick book employee said on the 2 July 2020 that that was what to do. If their advice is wrong why are you still publishing it?
The other long winded work arounds on here are fudges that do not put the bank charges in the right places.
Since you're still unable to post a bank charge using resolve difference of a bank transaction, I'd recommend contacting our Customer Care Support. From there, one of our specialists can create a case associated with your account to be submitted to our engineering team for further investigation if needed to do so.
With this, here's how you can reach our live support:
Additionally, you might also want to check out this helpful article to know how to manage your account register and utilize its related functions: Find, review, and edit transactions in account registers.
If there's anything else that I can help you with, please let me know in the comments. Stay safe!
I am sorry but this is really complicated. I do the resolve thing. I add the right amount as Bank fee. And still I get this message. All the explanations provided before are really complicated. I don't want to remove transactions or similar. Just add the £3.00 as bank fee.
Hello there, @zapa2005.
Let's perform some troubleshooting steps to isolate the issue of resolving difference when matching your bank transactions in QuickBooks Online (QBO). There are times that the browser is full of frequently accessed pages thus causing some unusual behavior of the system. You'll have to first log into your QBO account using a private browser (incognito). Here's how:
Once signed in, go to the Banking page, match your transactions, and then use the resolve difference feature to add the bank fee. If it works, return to your regular browser and clear its cache and cookies. This will refresh the system and remove older data that causes viewing and performance issues. However, if the error message continues, you can use other supported browsers in performing the task.
When you're still unable to utilize the resolve difference option, you can either add another line item for bank fees in your invoice or exclude the transaction from the Banking page. Then, manually clear the transaction recorded in QuickBooks. You can refer to the step-by-step guide provided by my colleagues EmmaM and RenjolynC above for your reference.
In case you need further assistance in performing the said processes mentioned above, I'd recommend contacting our Customer Care team. They can securely pull up your account and used the screen-share tool to guide you through the steps.
Additionally, I'd recommend reconciling your accounts every month. This is to effectively manage your income, expenses, and monitor the growth of your business. You can check out this article for the detailed steps: Reconcile an account in QuickBooks Online. It also includes information about editing completed reconciliations.
Please let me know if you have follow-up concerns about matching bank transactions or other inquiries. I'm always here to help. Take care.
Hello, thanks for coming back to me. I have tried with no luck. So I have added a line of £-3.00 so it matches the income. Though this works only because I am setting up and doing the whole reconciliation with old invoices. I'll see for the future transactions. Thanks
I followed all the steps and I cannot get to reconcile it, it should be easy I used other accounting programs and never got this problem, its anoying.
The selected and downloaded transaction amounts don’t match. To continue, resolve the difference.
Thanks for letting us know that you already cleared your cache, MichaelOD.
In this case, I would recommend reaching out to our phone or chat support teams. They can take a closer look at the bank transaction and check why you're unable to resolve the difference.
Here's how to reach out to them:
More details about their contact details are discussed here: QuickBooks Online Support.
Let me also share these articles for additional reference when managing your banking transactions in QBO:
You can always reply to me or join us again here anytime have other questions. We're always here to guide and assist you.