Can't Resolve Difference

I have the same problem. I rang to support team and the agent said to me that create journal entry for this bank charges. so I have to do 100 journal entries every month because my customer pay me by direct debit every month.  I think he did not know himself or he was must joking.

Hello there, Atif Aslam 0714,

You can follow the instructions provided by EmmaM, or exclude the transaction from the Banking page. Then, manually clear the transaction recorded in QuickBooks.

To exclude, here's how:

1. Go to the Banking > For Review tab.
2. Select the transactions by putting a check mark on the boxes and click the Batch actions drop-down menu.
3. Choose Exclude Selected.

Please see this sample screenshot:

Once done, the transactions will be added to the Excluded tab were you can undo or delete them. Here's an article for reference: Exclude expenses from downloaded bank transactions.

For clearing the transaction in the register, you can follow these steps:

1. On the left panel, select Accounting > Chart of Accounts.
2. Click the View register link of the bank account where the check was added.
3. Find and select the check to show the options. Under the Reconcile (indicated by a check mark) column, click the blank field until you see the letter C. This letter means cleared and the letter R is for Reconciled.
4. Press the Save button after.

Here's a sample screenshot:

After the steps above, you can start reconciling your account. I'm also adding these articles that you can bookmark for future reference:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'll be around if there's anything else you need. Thanks.

Why does it not work to simply resolve the difference and add the bank fee in the resolve amount? 

Hello there, @mortop.

As explained by my colleague EmmaM above, when the invoice payment had bank fees, you'll have to add another line item for it on the transactions. This way, it'll match the amount in your bank feed and avoid any discrepancies upon reconciling.

To resolve this issue, I suggest following the detailed steps shared by RenjolynC above.

If you need assistance with excluding or clearing the transactions, I'd recommend contacting our Phone Support Team. This way, they can help you with this process through screen-share.

Just in case you want to manually upload your bank transactions, feel free to check out this article for more guidance: Manually upload transactions into QuickBooks Online.

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

This makes no sense. The resolve difference button must be there for a reason? Why won't it work if i assign a payment to the bank charges expense category? Elsewhere on this site a Quick book employee said on the 2 July 2020 that that was what to do. If their advice is wrong why are you still publishing it?

The other long winded work arounds on here are fudges that do not put the bank charges in the right places. 

Hello @IB5,

Since you're still unable to post a bank charge using resolve difference of a bank transaction, I'd recommend contacting our Customer Care Support. From there, one of our specialists can create a case associated with your account to be submitted to our engineering team for further investigation if needed to do so.

With this, here's how you can reach our live support:

1. Go to Help.
2. Select Contact Us.
3. Enter Resolve Difference in the What can we help you with? field.
4. Click Let's talk.
5. Choose a channel where you want to get in touch with our live support.

Additionally, you might also want to check out this helpful article to know how to manage your account register and utilize its related functions: Find, review, and edit transactions in account registers.

If there's anything else that I can help you with, please let me know in the comments. Stay safe!

I am sorry but this is really complicated. I do the resolve thing. I add the right amount as Bank fee. And still I get this message. All the explanations provided before are really complicated. I don't want to remove transactions or similar. Just add the £3.00 as bank fee. 

Hello there, @zapa2005.

Let's perform some troubleshooting steps to isolate the issue of resolving difference when matching your bank transactions in QuickBooks Online (QBO). There are times that the browser is full of frequently accessed pages thus causing some unusual behavior of the system. You'll have to first log into your QBO account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Banking page, match your transactions, and then use the resolve difference feature to add the bank fee. If it works, return to your regular browser and clear its cache and cookies. This will refresh the system and remove older data that causes viewing and performance issues. However, if the error message continues, you can use other supported browsers in performing the task.

When you're still unable to utilize the resolve difference option, you can either add another line item for bank fees in your invoice or exclude the transaction from the Banking page. Then, manually clear the transaction recorded in QuickBooks. You can refer to the step-by-step guide provided by my colleagues EmmaM and RenjolynC above for your reference.

In case you need further assistance in performing the said processes mentioned above, I'd recommend contacting our Customer Care team. They can securely pull up your account and used the screen-share tool to guide you through the steps.

Additionally, I'd recommend reconciling your accounts every month. This is to effectively manage your income, expenses, and monitor the growth of your business. You can check out this article for the detailed steps: Reconcile an account in QuickBooks Online. It also includes information about editing completed reconciliations.

Please let me know if you have follow-up concerns about matching bank transactions or other inquiries. I'm always here to help. Take care.

Hello, thanks for coming back to me. I have tried with no luck. So I have added a line of £-3.00 so it matches the income. Though this works only because I am setting up and doing the whole reconciliation with old invoices. I'll see for the future transactions. Thanks 

I followed all the steps and I cannot get to reconcile it, it should be easy I used other accounting programs and never got this problem, its anoying.

The selected and downloaded transaction amounts don’t match. To continue, resolve the difference.

It's been over a year and this is still broken.  Wait, let me clear my cache, yep, it's still broken.

Thanks for letting us know that you already cleared your cache, MichaelOD.

In this case, I would recommend reaching out to our phone or chat support teams. They can take a closer look at the bank transaction and check why you're unable to resolve the difference. 

Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you

More details about their contact details are discussed here: QuickBooks Online Support.

Let me also share these articles for additional reference when managing your banking transactions in QBO:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• What To Do If You Can’t Find Downloaded Transactions in QuickBooks Online

You can always reply to me or join us again here anytime have other questions. We're always here to guide and assist you.

I have the same problem, something that should be so simple just doesnt work!!! and no I dont want to talk to Quickbook staff as they just follow a script send you all round the houses and you get nowhere....I have just hung up in the past

same here....the resolve the difference, which used to work,  no longer works!!!!

Hi Softner Salts, thanks for joining this thread - we don't currently have any reported incidents for the resolve difference feature, are you receiving a specific error when attempting to save a transaction using this? 

DOES NOT WORK

I appreciate you joining this thread, GuyT.

We're receiving reports that other users are getting this issue as well. We'd like to inform you that we've already opened a ticket regarding this error. I recommend you contact our QuickBooks Support while they are doing so.

This way, they'd be able to add your account information to the list of affected users and link your case to the ongoing investigation. Any advancements will be communicated via email.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

As a way around, if you're trying to match an invoice payment, we can receive the payment manually, create a deposit transaction and record the fees in a negative amount.

Here's how:

1. Click the Plus icon (+) at the top.
2. Under Others, click Bank Deposits.
3. Select the payment.
4. In the Add funds to this deposit field, choose an account.
5. Enter a negative amount, under Amount.
6. Click Save and close.

However, if you're trying to match statements for bills, I'd recommend creating new expense transactions and matching them through the banking page.

I appreciate your patience while we work on this. I'm always available to help if you have any additional QuickBooks or bank-related questions. Simply leave my name in the comments section and I will get back to you. Take care and have a fantastic day, GuyT.

I've been having the same problem. This is how I get it to take the transaction.

On the invoice line, make the payment, the amount of the invoice, not the amount of the payment. Then click "resolve difference", then add the resolving transaction. If they payment amount is not the amount of the invoice (next to the invoice), then it wont take it, it will just complain it cant resolve the difference.

See, my customer had made a payment of 124.53 and quickbooks will put that in the PAYMENT field, but you just have to change it to 147.88 and then resolve the difference. I don't know why they made it confusing like that, but this method works.

Thx! This worked for me. I was spinning in circles for an hour trying to solve. It's completely counterintuitive. Not impressed with their logic.