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Level 1

Cannot see my data on SE

Trial ran out, I upgraded, paid through iTunes, got receipt and now when I log into QB SE, I see this page and it won’t move so I can access my account, can anyone help please. iTunes say it’s QB app support as it has been paid, QB. Support are not helping :( 

5 REPLIES 5
QuickBooks Team

Re: Cannot see my data on SE

Hello there, @M M Brackenbury, 

 

I see you've already reached out to iTunes and our Support Team several times. Contacting us back for the same issue is not easy, but I'm here with you to ensure you'll get the right help to fix your account status issue. 

 

Since you've already paid the account through iTunes but still can't past the Billing info page, we'll need to further review the data to determine why it's happening. As much as I love to review your subscription details, I'm unable to do so. This process requires specialized tools to securely access your account. 

 

If you can get back in touch with our Support Team, they'll be able to connect you to the dedicated specialists who can help troubleshoot your billing info. If you have a case number, please prepare it so they can easily pull up your conversations with the previous representatives and go from there.

 

You can reach out to them by performing the steps through this link: Contact QuickBooks Self-Employed Support Team

 

Stay in touch with me how it goes after contacting our support team, @M M Brackenbury. Feel free to visit us again in the Community should you need extra help.

Level 1

Re: Cannot see my data on SE

Thanks for the reply but I have already gone through this process twice with 2 separate tickets and still no result. I sent many emails and no one is attempting to resolve,  very frustrated as I just keep being passed from one place to another with no solution. 

I have cancelled my subscription even though I am paid up for another month because I am disgusted with QB Customer Support.  There is no support, more importantly all the receipts I have uploaded are now useless to me when I do my tax return shortly! Shocking.

Moderator

Re: Cannot see my data on SE

Hi, M M Brackenbury,

 

I’d love to help to get this sorted out so you'd able to see your QuickBooks Self-Employed account. However, it would be best to contact our support team since your issue requires pulling up an account’s information.

 

To contact us, here’s how:

  1. Go to this link https://help.quickbooks.intuit.com/en_GB/contact.
  2. Select QuickBooks Self-Employed.
  3. Enter your contact details and your question.
  4. Click Ask Your Question button.
  5. Save your case number for your reference.

As this issue has been reported, they will be able to provide further information from your previous ticket case number.

 

If you have any other concerns, please feel free to reach back out. Take care.

Level 1

Re: Cannot see my data on SE

so itunes have refunded the subscription and detached and i still get the same page covering my whole account when i log in.  I am still talking to support, I have tried deleting and reinstalling app, using a link direct from support and trying to log in on pc, no success, the page just keeps covering everything!! I am so frustrated.  Surely other people have had trials that have ended and paid through itunes, isnt there some way to log in or duplicate my account? There is obviously an error in the software??

 

QuickBooks Team

Re: Cannot see my data on SE

Thanks for alerting us with your issue, M M Brackenbury.

 

If this happened to me, I'm sure I'd feel the same way.

 

What we can do is to subscribe to a new QuickBooks Self-Employed account. Then, an agent will help you with migrating your data to the new one.

 

Here's how to get in touch with an agent:

  1. Open this link: https://help.quickbooks.intuit.com/en_GB/contact.
  2. Choose QuickBooks Self-Employed.
  3. Fill in the necessary fields.
  4. Click Ask Your Question

We're just around if you have more questions.