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S400
Level 2
posted
‎April 01, 2023 09:54 PM
last updated ‎April 01, 2023 1:54 PM

CHAT Support not available during stated "open" hours

I have tried using online chat support for an urgent VAT problem (that's another matter).

It was 21:43 when I tried using chat - which is stated to be open "We're open Monday-Sunday 8:00am-10:00pm British" - so it should be available now.

-

It is not, the Chat button is not available.

On the other hand, there phone button, and while this is available, telephone support is not available at the moment (weekend at night).

-

Why is Intuit not allowing chat to be used when it is supposed to be available?

 

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Best answer April 02, 2023
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DHeraV
Moderator
Moderator
‎April 02, 2023 05:28 AM

CHAT Support not available during stated "open" hours

Hello there, @S400.

I can see the urgency of getting this resolved as soon as possible. Know that we only wish you to experience the best kind of service. Currently, there's no update about the changes to our QuickBooks Support's availability hours. And I am not sure what happened the last time you tried contacting our support. 

However, you still have the option to request a callback from our QuickBooks Support Experts or reach out again.

Moreover, I'll also share this link where you can search for articles that can serve as your reference in managing your taxes in QuickBooks: Help Articles for Taxes in QuickBooks Desktop.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with reaching out to our support. The Community team always has your back. Keep safe.

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DHeraV
Moderator
Moderator
‎April 02, 2023 05:28 AM

CHAT Support not available during stated "open" hours

Hello there, @S400.

I can see the urgency of getting this resolved as soon as possible. Know that we only wish you to experience the best kind of service. Currently, there's no update about the changes to our QuickBooks Support's availability hours. And I am not sure what happened the last time you tried contacting our support. 

However, you still have the option to request a callback from our QuickBooks Support Experts or reach out again.

Moreover, I'll also share this link where you can search for articles that can serve as your reference in managing your taxes in QuickBooks: Help Articles for Taxes in QuickBooks Desktop.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with reaching out to our support. The Community team always has your back. Keep safe.

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