DOwnload Desktop app for windows for QBO

Hi:

I uninstalled my QB app from my PC.  I followed your link to reinstall the QB desktop app.  I am still getting a "504 Gateway -Time Out" message and can't get into my QB account.

Mark Calcagno, Alco Paving, Inc.

[email address removed]

[removed]

Hello markcalcagno, 

We are aware of a 504 gateway error when using the Windows desktop app.Our engineers are currently investigating the cause of this, I have linked your account to this so that you will receive a notification once resolved - in the meantime please access the account via a web browser.

Thanks

Hi can you tell me if this is for the Self Employed version only? Or can I use it with the Company version of QBO? 

Hello Ben170👋, The Self - Employed version only has a phone app as yet not a desktop app. If you have QuickBooks Online you can download the desktop app just  for Windows computers click here and mac computers click here

Right, that's what I though. It's only I was troubleshooting a payroll issue with support chat, firstly they denied there was a windows desktop app, even after I sent them the link to the download on the intuit site, then insisted that app was for Self Employed only. Seriously frustrating experience with someone called Emini.  

Thanks for getting back to us Ben, I'm sorry to hear of the experience you've had with the chat support on this. Have you been able to resolve the issue with the payroll? 

I used a browser instead which did not give the same error (see screen shot). I've used the Desktop app to process payroll for the last 11 weeks since I migrated over from QB Desktop but it did not let me proceed despite removing all empty pay items. 

Hello Ben, 

Thanks for the screenshot, so to clarify are you getting this error on the desktop web app or in the web browser, and is it just the week 11 that you are having an issue with and getting this error or has it happened in previous pay runs? 

This error happened in the desktop app. It is just this weeks ( week 12) payroll run that it occured in, the previous 11 weeks processed just fine through the app. 

Hello Ben170, 

Thanks for clarifying that for us, 

Have you tried to do the payroll in the web browser to see if you get the same error showing as you do on the app or not, if you haven't please could you try and let us know if the error message shows on there too. 

Want to trans Quickbooks information from my laptop to my iPad 

Hello there, Marie61,

You can download the QuickBooks Online app for the iPad. Here's the link: https://apps.apple.com/us/app/quickbooks-accounting-invoice-estimate-expense/id584606479.

Please know that when using QuickBooks Online on your iPad comes with a couple of limitations. Check out these articles to learn more:

• QuickBooks Online app overview
• Compare mobile app features 

Let me know if you have further questions, I'll be more than happy to help.