Hello Bardpropertyserv, Thanks for getting in touch with the Community. Which bank is it you are trying to reconnect with? What does the error say and are you doing this on a pc or a mobile device? We just need a bit more information and we can look to resolve this for you🧐
A browser-related issue might have caused the unexpected error, bardpropertyserv.
We can try using a private browser to reconnect your account. If you're able to connect it again without errors, you can switch back t othe main browsers and clear the cache. You can also use other supported browsers to reconnect your account.
You can use these references for more details in handling bank accounts:
I'm just here if you need anything else. Take care!
I have a few steps to share to get your mobile app working again, @bardpropertyserv.
We can resolve this by clearing the app's cache. It restores the old default setup of the application.
Then, open the QuickBooks Online app again.
Here also the other things that we can do:
For additional reference, you can use the following article to learn more about the suggested browser for iPhone: QuickBooks Online access for mobile devices.
Leave a comment below if you have other concerns. The Community and I will be around to help you.
I've tried your clear cache solution, and have uninstalled and reinstalled QB app, and still having the same error issue as previously shown! I'm totally frustrated with this whole situation every 90 days, and am seriously considering finding a better cloud accoutnting solution...... PLS help! A good idea, would be for a QB IT specialist to actually call me, OR I can call them!
Thanks for trying all the necessary troubleshooting steps to resolve the issue, @bardpropertyserv.
I understand you want this to get fixed right away. At this point, you can contact our Customer Care team through chat or request a callback. This way, we can take a closer look at what's causing this to happen and help you fix it.
For future reference, read through these articles to know more about open banking in QuickBooks Online :
Get back here at any time if you have additional concerns, @bardpropertyserv. We're always around here to help.