Hello I'm not able to reconnect my bank account to QB. I keep getting the same error page, when I return too intuit.

Hello Bardpropertyserv, Thanks for getting in touch with the Community. Which bank is it you are trying to reconnect with? What does the error say and are you doing this on a pc or a mobile device? We just need a bit more information and we can look to resolve this for you🧐

I'm using a mobile phone, and the bank is Royal Bank of Scotland. Error attached.

Error attached this time.

A browser-related issue might have caused the unexpected error, bardpropertyserv.

We can try using a private browser to reconnect your account. If you're able to connect it again without errors, you can switch back t othe main browsers and clear the cache. You can also use other supported browsers to reconnect your account. 

You can use these references for more details in handling bank accounts: 

• Categorise and match online bank transactions in QuickBooks Online
• Connect your bank feed using Open Banking.

I'm just here if you need anything else. Take care!

I'm using google chrome on Samsung internet, and clear caches regularly therefore I am at a loss to move forward, so still seeking proper guidance and resolution! 

I have a few steps to share to get your mobile app working again, @bardpropertyserv.

We can resolve this by clearing the app's cache. It restores the old default setup of the application.

1. Go to the Settings menu on your mobile device.
2. Select Application.
3. Select QuickBooks Online.
4. Clear the cache.

Then, open the QuickBooks Online app again.

Here also the other things that we can do:

• Restart your phone and launch the app.
• Update your phone's operating system.
• Uninstall and Reinstall the app.

For additional reference, you can use the following article to learn more about the suggested browser for iPhone: QuickBooks Online access for mobile devices.

Leave a comment below if you have other concerns. The Community and I will be around to help you.

I've tried your clear cache solution, and have uninstalled and reinstalled QB app, and still having the same error issue as previously shown! I'm totally frustrated with this whole situation every 90 days, and am seriously considering finding a better cloud accoutnting solution...... PLS help! A good idea, would be for a QB IT specialist to actually call me, OR I can call them!  

Thanks for trying all the necessary troubleshooting steps to resolve the issue, @bardpropertyserv.

I understand you want this to get fixed right away. At this point, you can contact our Customer Care team through chat or request a callback. This way, we can take a closer look at what's causing this to happen and help you fix it. 

Here's how: 

1. From your QuickBooks Online company, click Help (?).
2. Enter your concern like "online banking" when prompted.
3. Select Let's talk.
4. Click Contact Us to join with a live support agent.
5. Choose either Start a chat or Get a callback from the next available expert.

For future reference, read through these articles to know more about open banking in QuickBooks Online : 

• Connect your bank feed using Open Banking
• Open Banking connection errors

Get back here at any time if you have additional concerns, @bardpropertyserv. We're always around here to help.