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holidays
Level 2

How do you remove old error notifications from the mobile app transactions page?

 
9 REPLIES 9
MichelleBh
QuickBooks Team

How do you remove old error notifications from the mobile app transactions page?

Hi there, @holidays.

 

I'm here to provide you some tricks on how to remove old notifications. This way, you can focus on the latest reminders and continue monitoring your business.

 

You have 3 options to remove the old error notification in your QuickBooks Online mobile app. Here are the following: 

 

  • Selecting the X icon
  • Clearing the app's data to refresh it 
  • Turning off Pop-ups and redirects or block Notification. 

 

To clear the data, please follow the steps below depending on what device you've used.  

 

For Android: 

 

  1. From More Options, then select the Settings tab. 
  2. Choose the Refresh Data menu.
  3. Hit Yes

 

For iOs: 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

 

Check out this page for more guidance: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

If the issue persists, let's proceed to the last option. Let me show you how: 

 

  1. Open the QBO app.
  2. Go to the page or site you don’t want to receive notifications from.
  3. Click the More icon, then Info.
  4. Select Site Settings and choose either Pop-ups and redirects 
  5. or Notification
  6. Switch Pop-ups and redirects off and click Block for notification. 

 

 

You might also want to check out our resources center for more details about Adblocking and other related topics. 

 

 

Let me know in the comment section if you have more questions about the old notification. I'm continuously here to help you. Keep safe. 

holidays
Level 2

How do you remove old error notifications from the mobile app transactions page?

Thanks for the quick reply but struggling on your suggestions

1. where is the X option?

2. where is the "more options"

3, reluctant to choose this option because notifications are old ones relating to reconnecting to your bank?

thanks

Russell 

ChristieAnn
QuickBooks Team

How do you remove old error notifications from the mobile app transactions page?

Hi there, holidays.

 

Thank you for coming back to QuickBooks Community to ask for more clarification about the steps shared above. I'll share additional explanations in the instructions provided by my colleague.

 

Usually, the X option is located in the right corner of the error box. Please see the attached screenshot below for visual reference.

 

 

The More Options ⋮ is located under the Menu ☰ icon. Then, choose Settings and click Refresh Data. And, yes to confirm.

 

 

 

You can click this article to see additional information on how to refresh your data to see the latest available information in your QuickBooks Online app for UK version: See your latest data in the QuickBooks Online app.

 

 

If you're unable to see those options stated above, I'd suggest uninstalling and reinstalling the QBO application. This is to ensure you get the most recent version of the application. You can get the detailed steps in this article: How to download the QuickBooks Online mobile app.

 

Can you please provide a screenshot of the error notifications you've encountered relating to reconnecting to your bank? I appreciate additional details so I can present accurate information.

 

Please refer to this article to see a table list that contains different features that are supported on mobile devices: Compare mobile app features.

 

Let me know how it goes by leaving a reply below. I'm here to help you further with syncing your entries in QuickBooks Online.

holidays
Level 2

How do you remove old error notifications from the mobile app transactions page?

Hi

reinstalled and refreshed data but no change, doesnt have an x to delete and up to 10 old error messages now.

attached screen shot

thanks

Russell 

holidays
Level 2

How do you remove old error notifications from the mobile app transactions page?

Screenshot_20210322-091849.jpg

EmmaM
QuickBooks Team

How do you remove old error notifications from the mobile app transactions page?

Hi Holidays, is the banking connections on your app all up to date? does it allow you if you go in the browser version do you see the same messages?Thanks

holidays
Level 2

How do you remove old error notifications from the mobile app transactions page?

Hi

Just showing on mobile version, browser all clear and all banking links up to date.

regards

Russell

EmmaM
QuickBooks Team

How do you remove old error notifications from the mobile app transactions page?

Thanks Holidays, for checking that can you go into the settings on your phone and then app settings for the QuickBooks app, are notifications turned on?Thanks

holidays
Level 2

How do you remove old error notifications from the mobile app transactions page?

Hi

Notifications were turned on, i have tried turning it off but doesnt remove the old notifications, guess i am stuck with them.

up to 10 at the moment