I'm trying to upgrade my credit card connection....but it takes me to Natwest Bank NOT natwest cards online?

ReymondO · ‎March 07, 2020

This isn't the kind of impression that we want you to experience, @dunney.

It's our priority to get this error message taken care of, so allow me to guide you where to go.

I've checked our record and found out that there's an open investigation about this issue. Our online banking team is searching for the cause of why you're seeing this error message.

For now, up until the error gets resolved, I suggest importing you bank transactions via Excel CSV files. The article shows you the accepted template formats by QuickBooks Online (QBO), as well as the correct formatting of CSV files.

To receive updates about this investigation, you can contact our technical support team so you'll be added to the list of our affected users. This way, our online banking team can send you updates through emails, as soon as they're available.

Here's how:

Go to the Help icon, and then Contact Us.
Type in your concern in the What can we help you with? field,
Click the Let's talk button.
In the Choose a way to connect with us section, select to Get a callback.
Enter your information to successfully get a call from us.

To make sure we address your concern on time, contact us within Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day.

QuickBooks Community team is always ready to help you out with your concerns. Simply post your question/concerns so we can assist you.

Catherine Flannery · ‎March 09, 2020

Finally sorted out the NatWest business account conundrum.

Select 'Bankline' even if you client is not signed up to that, on the next screen you can see the words 'online banking' in red above Bankline. Click on that, and you can use the traditional log-in info.

Would have been so much easier if I had just been told that in the first place!

dunney · ‎March 09, 2020

Thanks Catherine but it still wont connect to my company credit card account.

Looks like a problem the tech guys are going to have to work out.

Joanna Chartres · ‎March 09, 2020

No me neither - I was relived there for a second. It works for the business bank account but not the credit cards. I'm thinking of changing credit cards to a different bank. Does anyone know what other credit cards work? I need each card to come in to a separate account so I can see who has bought what.

Joanna Chartres · ‎March 09, 2020

Dunney,

We have three cards online credit cards - When we registered for clearspend the main account signatory had to register first. Then he could go into his account and give the other card holders access to their cards. If I use my individual access log in I get the same message as you do. If I use the main account signatory (top level) log in it brings in all the credit card transactions. They are merged together but at least they are there!

Maybe you are trying to log in with the lower level log in rather than the top level one?

dunney · ‎March 16, 2020

Just trying my usual login. I only have the one credit card for myself and that's it.

stilll not having any Joy, I might try Natwest again,. Glad to hear your problem got sorted though.

dunney · ‎March 16, 2020

Nailed it, Spoke to Nat West, had no idea there was an upper admin level, they sent me a password reset and

I was able to connect.

Thanks Joanna you've been a huge help !

Steven shannon · ‎December 12, 2021

i need to cancel credit cards then reconnect

AlexV · ‎December 13, 2021

Hi Steven shannon!

Thanks for joining this thread. I can show you how to disconnect your credit card from the Banking feature of QuickBooks Online.

Follow these steps:

Go to the Banking/Transactions menu and select the Banking tab.
Select the tile for the credit card account.
Click the Pencil icon, then Edit account info.
Check the Disconnect this account on save box, then Save and Close.

Once done, you can now reconnect it.

I added this link to know what to do once you download the transactions: Categorise and match online bank transactions in QuickBooks Online.

Leave a comment again here if you have other banking-related concerns. Take care!

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