Hello there, @stay-peacottage-.
You've got me here to help you delete your data and start over in QuickBooks Online.
QuickBooks Online allows you to purge your data if your account has been created in less than 90 days. This option is only available to QuickBooks Online Essentials, Plus, and Advanced. The system deletes all data entered into the company, and you're unable to restore them.
To purge the data, follow the steps listed below:
- Log in to your QuickBooks Online account.
- Change the URL to include /purgecompany.
- Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
- The next screen will provide a summary of the items to be deleted.
- Type the word “YES” once the data gets deleted, then click OK.
- Click Wipe Data once your selections are complete.
- Once the deletion is complete, you will be rerouted to your home page.
If your account is more than 90 days old, you'll need to cancel it and start a new subscription.
To cancel your account:
- Go to Gear icon and select Account and Settings under Your Company.
- Select the Billing and subscription tab.
- In the QuickBooks section, select Cancel.
- Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.
To start a new account:
- Go to https://quickbooks.intuit.com/choose-country/.
- Fill up the User ID and password.
- You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.
For more information about this process, please check out this article: Learn how to delete your data in QuickBooks Online and start over with new books.
I'm also adding here an article that provides details on what happen if you cancel your account: Cancel your QuickBooks Online subscription.
Know that I'll be right here to help you if there's anything else you need with your data. Have a nice day!
