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Community Contributor *

Imaginary Transactions - Blank Payroll Cheques

Quickbooks is creating blank Payroll cheques when the original has been deleted.
This has put our trail balance out of balance!

 

If i click 'view payments' I get nothing.

Basically, I cannot trace, edit or delete this imaginary transaction.

I need some help

15 REPLIES 15
QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

Hello Freya,

 

Can I please confirm which version of QuickBooks you are using so I can try and assist you further.

 

Thanks,

 

 

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

Quick books Desktop

Do you think you know how to fix it?

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

Hey there, Freya _D.

 

It's possible that the paycheque wasn't deleted. It was only voided. Once it's voided, you can still see the transaction. Though, the amount is zero and shouldn't affect your trial balance. 

 

Below is a sample of a voided cheque.

 

 

 

 

Since it's affecting your reports, I suggest getting in touch with an agent to have this checked further. Here's how:

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Choose Contact Us.
  4. Enter a brief description of your issue, then click Continue.
  5. Choose either Message an Agent (chat directly to an agent) or Talk to a Specialist (arrange a callback).

Of course, if you have other concerns, don't hesitate to visit the Community.

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

Hi, 

The cheques isn't voided, its something else!

I also do not have the option to contact you from the menu you indicated...?
Please can you provide a telephone number or email?

Thanks,

Freya

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

Hello Freya,

 

You can reach our Desktop support team through 0808 168 9535.

 

Thanks,

 

Talia

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

Hi all,

 

A chap called Visnu from Quickbooks promised to help me, and is currently ignoring my emails.

 

Please could someone pick this up.

 

Thanks,

Freya

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

Hi Freya

 

Did you contact the desktop support team, 0808 168 9535?

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

Yes, I spoke to someone called Visnu Castro, who asked me to send it on an email and he would get back to me. Unfortunately, he's since ignored all of my emails

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

Do you have a case number showing on the emails? If so, could you please send this across?

 

Thanks,

 

Talia

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

Hi, I wasn't given a case number?

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

No worries, do you know your license number or customer number?

 

Thanks,

 

Talia

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

our licence number is [removed]586

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

That's great, thank you. (The number has been blocked publicly, however we can still view it.) We are going to chase this up with Visnu.

 

Thanks,

 

Talia

Community Contributor *

Re: Imaginary Transactions - Blank Payroll Cheques

Any news?

QuickBooks Team

Re: Imaginary Transactions - Blank Payroll Cheques

Hello,

 

We apologise, we contacted Visnu to chase this up for you, however he has not yet responded. It may be worth contacting our Desktop team again - our UK number is 0808 168 9535.

 

Thanks,

 

Talia