Quickbooks is creating blank Payroll cheques when the original has been deleted.
This has put our trail balance out of balance!
If i click 'view payments' I get nothing.
Basically, I cannot trace, edit or delete this imaginary transaction.
I need some help
Hey there, Freya _D.
It's possible that the paycheque wasn't deleted. It was only voided. Once it's voided, you can still see the transaction. Though, the amount is zero and shouldn't affect your trial balance.
Below is a sample of a voided cheque.
Since it's affecting your reports, I suggest getting in touch with an agent to have this checked further. Here's how:
Of course, if you have other concerns, don't hesitate to visit the Community.
The cheques isn't voided, its something else!
I also do not have the option to contact you from the menu you indicated...?
Please can you provide a telephone number or email?
A chap called Visnu from Quickbooks promised to help me, and is currently ignoring my emails.
Please could someone pick this up.
Yes, I spoke to someone called Visnu Castro, who asked me to send it on an email and he would get back to me. Unfortunately, he's since ignored all of my emails
That's great, thank you. (The number has been blocked publicly, however we can still view it.) We are going to chase this up with Visnu.
We apologise, we contacted Visnu to chase this up for you, however he has not yet responded. It may be worth contacting our Desktop team again - our UK number is 0808 168 9535.