Hello, been using Quickbooks self employed for over a year and its all been good. But, in the last few weeks I'm having serious problems with the invoice system.
I haven't changed anything with the invoices themselves and they were working just fine a few weeks ago, but somethings gone wrong.
Once I've emailed an invoice to a client, the client can open the email they receive that has the invoice amount, but when they click through to actually access the pdf invoice itself it says -
Error
The document cannot be opened because it is corrupted or damaged.
So far I have had this feed-back from six different clients. None of them can open or access the invoice with the same or similar warning message. Between them they have a mix of operating systems, and they are all repeat clients and they haven't had the issue before.
I have tried invoicing myself, to test it as well and I have the same issue. I also tried to access the invoice using my android mobile and ipad and same thing on both.
Interestingly I can still download The pdf invoice from my Quickbooks account. It's something with the email system and clicking through seems to produce the corrupt file message.
It has effectively made the invoicing system completely useless and I cant work out why.
Is anybody else having this issue?
