Thanks for checking in with us, AdamEdw.
At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon viewing or editing your invoices.
To get this sorted out, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, go back to your invoices and view or edit them from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.
I'm leaving you this write-up: Record invoice payments in QuickBooks Online. It contains information on how to record multiple and partial payments in QuickBooks Online.
I want to ensure you're able to get back to business, so please feel free to let me know how it goes. Cheering you and your business to continued prosperity.
