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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Make an old product and service inactive

I'm trying to have a tidy up of Quickbooks and would like to make an old Product/Service inactive, but it's the very first one I used to set up Quickbooks in the first place, so when I try to make inactive, I end up with "Error This needs to be active because it's the default product or service for sales." 

Is there a way to change the default to another one?

QuickBooks Team

Make an old product and service inactive

I can see the need to modify a default Product/Service in QuickBooks Online (QBO), Nick.


Please know that QuickBooks Online generates an equipped default service item to track your sales and the hours worked. The ability to inactivate it is currently unavailable. You can leave this item as is. 


For now, I recommend sending feedback directly to our Product Developers team. They can further review which parts of the program need enhancements and consider adding this ability to future updates. Please refer to the steps below:


  1. Hit the Gear icon at the top, then select Feedback.
  2. Type in your product suggestions.
  3. Click Next to submit feedback.


You can visit our Customer Feedback page to keep track of your request.


If you want to stay up-to-date with the latest news about your product, you can do so by reviewing Intuit's Product Updates webpage.


Drop your comment below if you have other questions about product and service items in QuickBooks. I'll be around to help. 

Level 1

Make an old product and service inactive

I've sent feedback as you suggested.

Is this something I can expect to get a reply about?

QuickBooks Team

Make an old product and service inactive

We appreciate you for sending your feedback, @nickburt.


Please note that we don't send any email confirmation or reply when you submit your feedback. If you'd like to receive a response from our developers, you can post your request on the Customer Feedback page.


For more detailed information regarding making an item inactive, refer to this article: Remove a product or service in QuickBooks Online.


In case you want to change the item type for a product or service, you can check out this article for guidance: Change product and service item types in QuickBooks Online.


Should you have any other concerns related to QuickBooks Online, feel free to leave a comment. We'd be glad to help.

Level 1

Make an old product and service inactive

@jeanbiverly_ can you check the link you gave for feedback please - when I follow it, I seem to be taken to the mobile feedback forum, not to one for online use?

Many thanks.

QuickBooks Team

Make an old product and service inactive

Thanks for coming back to this thread, nickburt.


Allow me to provide some clarifications about the feedback forum for QuickBooks Online.


I've checked here on my end, and the QuickBooks Online feature requests forum has been closed. This is why you're only seeing the suggestion board for the QuickBooks Online mobile app. Rest assured, once you submit feedback using the steps provided by my colleague above, it will be directed to our product engineers, who may consider adding it to the program's future updates.


I'll leave these articles here for more information on managing your products in QuickBooks:



You might want to add a VAT category to your products and services. This article has a detailed guide: Add a VAT category to your products and services.


Let me know if you have additional questions about your products and services in QuickBooks. I'm happy to help you out. Have a wonderful day ahead.

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