I have some information regarding this matter, gggraphoh.
If your mileage tracker is not working, it's important to disconnect it from your hotspot since it can interfere with accurate trip recording. Also, to ensure that your mileage tracker is running on the latest version, you should check for updates in the Google Play Store.
Additionally, refreshing your data can help you view the newest information on your mileage tracker, including the current mileage and route. With this, let's refresh your data by following these steps:
Here's how:
- Go to the Settings icon, then press Apps.
- Scroll down and choose the QuickBooks Online app.
- Hit Storage, then press Clear cache.
- Uninstall then reinstall if necessary.
If you've already performed this troubleshooting steps but the issue still persists, I recommend contacting our support so they can see why this is happening on your end.
Furthermore, you can access this material to learn more about what to do if you have problems tracking your work trips on your Android device: Fix mileage tracking issues in the QuickBooks mobile app.
Please let me know if you have additional information regarding this, gggraphoh. We'll be around to assist you.
