Mileage tracking. Some of my journeys appear in the app and some don’t. Any ideas?

Hi msfraser68-gmail, thanks for joining us here on the Community - do all of the journeys appear as expected when signed in via the web browser? 

Hi Georgia, Thanks for reply.

No, journeys seems to be missing there, too.

I've checked the settings on my phone - all seems right - and some journeys record prefectly, others not

Thanks for checking those msfraser68-gmail, were you previously able to see the missing trips in the app (or browser)? Were these trips entered manually or using the auto-tracker on the app? 🧐

Thanks Georgia,

All the trips were recorded using auto-tracker on the app. I was in the habit of allocating them to personal or business every couple of days, using the app. All the trips were there at first but, a couple of weeks ago, I noticed some trips I knew I had made hadn't been recorded - but other trips were recorded accurately - I didn't check on the web browser - but they are not there now.

Thanks for your help

Thank you for the response, msfraser68-gmail.

The following scenarios I've outlined below are the possible reasons why some trips went missing in the app.

• Third-party antivirus apps or apps that boost memory or battery saving can interfere with mileage tracking.
• The app isn't updated.
• Settings on your device aren't configured correctly.

To fix and ensure trips are tracked accurately, please browse this article: Fix mileage tracking issues in the QuickBooks Online mobile app. Then, make sure to follow each step and check the settings on your phone.

If you're getting the same results, you can contact our QuickBooks Live Team. They can pull up your account and check the settings on your phone in a secure environment.

Don't hesitate to leave a comment below if you have additional concerns about those unrecorded trips. I'll be around to help you.