Moving from desktop to online

Welcome and thanks for posting in the Community, Simon63.

Since your country doesn't require you to track VAT, you'll want to make sure that the settings in your QBO and QBDT are set to No VAT. This way, you'll be able to move your company data without any errors. Feel free to follow the steps below.

In QuickBooks Desktop:

1. Go to the Edit menu.
2. Select Preferences, then choose VAT.
3. Click the Company Preferences tab.
4. Tick the No radio button in the Do you charge sales tax/vat? section.
5. Click OK to save the changes.

In QuickBooks Online:

1. Click the Gear icon.
2. Select Account and settings.
3. Go to the Advanced menu, click the Accounting section.
4. Select No VAT from the Default tax rate selection drop-down menu.
5. Click Save, then Done.

I encourage reading these articles to know more about how your books are converted from QBDT to QBO and learn the product basics:

• Find out how your books will move from QuickBooks Desktop to QuickBooks Online
• Get started with QuickBooks Online

If you have any other concerns or further questions, please don't hesitate to drop them in the comment section. I'm always here to help.

Thanks for your reply.

I've done this on my QBDT but I don't have the drop down in the accounting section and no default tax rate selection in my QBO.

Thanks again

Ive attached a screenshot of error

Many thanks for your reply,

In QuickBooks Desktop the radio button for VAT has always been set to no.

When I sign in to QBO I have to set the VAT tracker to enable the drop down for zero VAT. When I set the tracker I put 0 as my VAT number as we don't have VAT numbers. It seems to except it. but when I log back in I have to do it again. And I'm still getting the same error as before.

Any more ideas?

@Simon63 

Contact Support as mentioned by Ashleigh1 for assistance. Last resort, consider purchasing a 3rd party conversion service.