Moving from desktop to online

Welcome and thanks for posting in the Community, Simon63.

Since your country doesn't require you to track VAT, you'll want to make sure that the settings in your QBO and QBDT are set to No VAT. This way, you'll be able to move your company data without any errors. Feel free to follow the steps below.

In QuickBooks Desktop:

1. Go to the Edit menu.
2. Select Preferences, then choose VAT.
3. Click the Company Preferences tab.
4. Tick the No radio button in the Do you charge sales tax/vat? section.
5. Click OK to save the changes.

In QuickBooks Online:

1. Click the Gear icon.
2. Select Account and settings.
3. Go to the Advanced menu, click the Accounting section.
4. Select No VAT from the Default tax rate selection drop-down menu.
5. Click Save, then Done.

I encourage reading these articles to know more about how your books are converted from QBDT to QBO and learn the product basics:

• Find out how your books will move from QuickBooks Desktop to QuickBooks Online
• Get started with QuickBooks Online

If you have any other concerns or further questions, please don't hesitate to drop them in the comment section. I'm always here to help.

Thanks for your reply.

I've done this on my QBDT but I don't have the drop down in the accounting section and no default tax rate selection in my QBO.

Thanks again

Ive attached a screenshot of error

Thanks for providing a screenshot, Simon63.

I'll share some information about the error message and how to fix it.

You might be getting the error message because you set up QuickBooks Online in the United States. Before moving your QuickBooks Desktop data to QuickBooks Online, make sure you have QuickBooks Online for the UK. You can go to the Taxes menu to see the tax codes for each region/version.

• United States - Sales Tax
• Canada - GST
• United Kingdom - VAT

Also, you won't be able to see the dropdown for Default tax rate selection if the Tax tracking feature isn't turned on.

If you have the correct region and the issue persists, I recommend reaching out to our QuickBooks Support. They'll be able to do a screen sharing and look into the problem further.

I'm also adding this article for future reference in case there's a need for you to cancel your QuickBooks Online account: Cancel your QuickBooks Online subscription.

You're always welcome to post again if you need further help with the migration. We're always here to assist you.

Many thanks for your reply,

In QuickBooks Desktop the radio button for VAT has always been set to no.

When I sign in to QBO I have to set the VAT tracker to enable the drop down for zero VAT. When I set the tracker I put 0 as my VAT number as we don't have VAT numbers. It seems to except it. but when I log back in I have to do it again. And I'm still getting the same error as before.

Any more ideas?

@Simon63 

Contact Support as mentioned by Ashleigh1 for assistance. Last resort, consider purchasing a 3rd party conversion service.