Payment terms defaulting to 30-days – is this a bug?

Hello Mike,

Have you confirmed how the term is set up under the cog wheel > All lists > Terms > Edit Due on receipt?

If so, could you please send over a screenshot of the edit box for the term, and the due date of the bill defaulting to 30 days? (Of course cut out any confidential information on the bill itself).

Thanks,

Talia

Talia

Screen shots attached.

1) bill showing the wrong due date and payment terms applied

2) details of "Due on receipt" terms

Mike

Hello Mike,

I have passed this over to our engineers and am awaiting an update for what steps to try next. I will be back in touch as soon as I receive this.

If you do need an answer more quickly, please get in touch with our desktop support team via 0808 168 9535.

Thanks,

Any update on this, I am having the same problem.

I checked our records and I can't find any investigations about this, kgriffin.

Let's go the Preferences window and check if the due date is set to 30 days. Here's how:

1. Go to the Edit menu and click Preferences.
2. Click Bills in the left-hand menus, then proceed to the Company Preferences tab.
3. Remove the number of days in the Bills are due days after receipt field.
4. Click OK. 

Once done, delete and recreate the bill to check the if due date is already following the Due on receipt terms. 

You can also run the A/P Aging Summary and Detail reports to check if there are any other bills that you need to delete and recreate to correct your records. 

I'll get back here and offer my help again in case you need more help with your bills in QuickBooks.