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rileyclive
Level 1

Payslips will not print correctly

Payslips print in sections over numerous pages
1 REPLY 1
DebSheenD
QuickBooks Team

Payslips will not print correctly

Welcome to the Community, @rileyclive.

 

We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to experience. I'll make sure you can print payslips successfully.

 

First, let's open your browser in incognito/private mode to check if a browser causes it. Also, this mode doesn't use the existing cache data files to load a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N
     

If it works fine with a private browser, I suggest clearing your browser's cache to start fresh.

 

Once done, you can go to Payroll Settings to check the paycheck option before printing them in QuickBooks Online.

 

Here's how:

 

Set up your paycheck printing preferences

 

  1. Go to the Gear icon at the upper right corner and choose Payroll Settings.
  2. Click the  Preferences and click Paycheck Printing Settings.
  3. Make sure that the Pre-printed check stock is selected.
  4. Hit OK.
     

 Print paychecks

 

  1. Go to the  Payroll menu, then select Employees.
  2. In the My Payroll section, select Paycheck List.
  3. Select the paychecks you'd like to print, then select Print.

 

Lastly, I've also added an article that can help you how to troubleshoot problems in QuickBooks Online: Troubleshoot printing paychecks, pay stubs, and forms.

 

You can tap me any time if you need a hand-printing paycheck in QuickBooks. I'd be glad to help you out. Take care!

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